Remote Reservations Specialist
Nexeo is seeking a Guest Reservation Specialist to join a growing vacation rental team supporting guests as they plan family reunions, corporate retreats, weddings, and milestone celebrations. Many reservations are booked months in advance and involve significant investments, making every interaction meaningful. The ideal candidate enjoys helping people, remains patient and engaged throughout detailed conversations, and takes pride in providing exceptional service and accurate reservation management.
Responsibilities
Answer inbound calls, emails, and OTA messages, converting inquiries into reservations.
Guide guests to the best property based on group size, travel dates, and budget.
Build and manage reservations accurately within the property management system.
Handle guest concerns during stays and escalate operational issues to the appropriate team members.
Support pre-arrival and mid-stay guest communications.
Maintain detailed and accurate reservation records and call notes.
Collaborate with team members to ensure consistent reservation and guest support coverage.
Deliver a warm, knowledgeable, and professional guest experience with every interaction.
Qualifications
Warm, patient, and professional phone presence.
Strong customer service and communication skills.
Excellent attention to detail and commitment to accuracy.
Ability to manage high call volumes while maintaining a positive attitude.
Comfortable handling guest concerns and challenging situations professionally.
Ability to learn reservation and property management software.
Strong organizational and time-management skills.
Ability to work independently in a remote environment.
Weekend availability required.
Preferred:
Previous experience in hospitality, travel, reservations, vacation rentals, or customer service.
Familiarity with Airbnb, Vrbo, or similar booking platforms.
Experience with guest relations and issue resolution.
Pay
$14.00 - $18.00 per hour
Schedule
Full Time | Fully remote
Regular weekend rotation required.
Occasional evening coverage during peak seasons.
Schedule may include weekdays, weekends, and holiday coverage as needed.
Nexeo Benefits
Medical, Dental, Vision, Limited Life, Short-Term Disability
Refer a Friend Bonus | Other Financial Incentives (Bonuses)
Weekly Pay | Direct Deposit | Rapid Pay Card
Hassle-Free Job Search: A Nexeo Recruiter is always available to assist you
Questions?
Call or Text our office today!
With 100+ jobs available, we're sure to find a job for you.
1476 North Main Street North Logan, Utah 84341
(P) (435) 363-9263
Nexeo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or genetics. In addition to federal law requirements, Nexeo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Nexeo expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
INDLO
