6. Provide crisis intervention, as well as short-term and intermediate counseling when needed.
7. Regularly review and monitor client progress toward their goals, acting as an advocate and liaison
when necessary.
8. Assist clients with completing forms, writing letters, accessing documentation, and translating as
needed.
9. Work with the Associate Director to develop and implement a comprehensive and strategic case
management program.
10. Manage client case files efficiently and compliantly, ensuring files are closed out properly and
maintained according to all federal, state, local, and agency standards.
11. Enter client data into required systems (e.g., HMIS, CORE) promptly and accurately.
12. Prepare and submit weekly, monthly, quarterly, and annual statistical reports.
13. Analyze data and reports to evaluate the effectiveness of client interventions and case plan
strategies.
14. Address and resolve client concerns professionally, involving the supervisor as needed.
15. Support and collaborate with clients, team members, volunteers, and interns.
16. Provide input and assist in developing or updating policies and procedures related to case
management.
17. Attend staff meetings, trainings, case management meetings, and community meetings as assigned.
18. Complete and submit incident reports within 24 hours of any reportable occurrence.
19. Ensure data quality standards and compliance requirements are consistently met.
20. Maintain professional conduct in all interactions with clients, staff, partners, and community
members.
21. Serve as a resource and mentor to team members by assisting with client debriefs and offering
guidance in coping mechanisms and resiliency strategies.
22. Provide intensive, ongoing case management for clients who are not in immediate crisis but require
structured, long-term support.
23. Collaborate with clients to identify personal strengths, challenges, and priorities to inform case
planning.
24. Help clients set achievable personal goals and objectives that promote long-term stability and
independence.
25. Provide consistent guidance, encouragement, and structured accountability to help clients stay on
track.
26. Maintain a manageable caseload of approximately 20 clients, adjusting when needed based on
complexity and agency capacity.
27. Perform other duties as assigned.
HOW TO APPLY
Interested candidates for this position will be required to submit a cover letter and resume to:
SAMARITAN HOUSE HR Specialist/Recruiter
4031 Pacific Blvd. San Mateo, CA 94403
E-mail: [email protected] Via facsimile: (650) 294-4336
No phone calls, please! Samaritan House is an equal opportunity employer. Because of the volume of
applications Samaritan House receives, we regret we are not able to respond to every applicant
individually. If your skills and experience are a good match for this position, we will contact you for an
interview.
