The Front Office Supervisor is responsible for operating the hotel in the General Managers absence. Duties include Staff Training.
Requirements:
- Ensure the guests receive a high level of service and associates are satisfied.
- Review and follow-up on property GSS scores and comments.
- Ensure that associates maintain hotel cleanliness and maintenance.
- Ensure compliance with hotel brand standards.
- Prepare for QA audits
- Helping create the culture in the hotel to ensure that the hotel complies with accounting standards.
- Coach, counsel, discipline, train, and mentor associates to deliver excellent performance to reach their personal development goals.
- Interview and train associates at all levels in the hotel.
- Ensure all areas of the hotel are inspected daily for compliance to standards and policies.
- Walking the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
- Participate in customer recognition events to drive sales.
Job Requirements
2-year work experience in management.
Complete understanding of hotel operations.
Excellent leadership skills with management and hourly staff.
Excellent customer service skills.
Excellent written and oral communication skills.
Excellent presentation skills
Excellent organization skills
Excellent computer system skills.
High Energy.
Professional image, communicated through demeanor, dress, and communication.
Available to work when needed, including weekends, holidays, and nights.
Qualifications
- Guest services
- Driver's License
- Stay PMS is a plus. Marriott experience is a plus.
s!
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
Experience:
- Front Office: 2 years (Required)
Work Location: In person
