Theory Wellness is the first employee-owned cannabis company in Massachusetts and the largest in the country. Announced on December 20th, 2023, this historic milestone honors the hard work and dedication of our team, preserving and rewarding those who have built our operations and upheld our values. This change in ownership reflects our commitment to empowering our employees and ensuring the future success of our company.
The Keyholder is an entry-level leadership role responsible for supporting daily store execution, customer service, and compliance while serving as Manager on Duty (MOD) during assigned shifts. This role leads the sales floor, provides direction to teammates, and ensures the store operates safely, efficiently, and in compliance with all regulations. While the Keyholder does not formally document coaching conversations, this role plays an important part in reinforcing standards, driving accountability, and delivering a consistent BUD Experience aligned with the Strains of Success.
Key Responsibilities
Sales Floor & Guest Experience Execution
- Lead by example on the sales floor, delivering powerful guest service and reinforcing service standards with teammates
- Support and direct the retail team during shifts to ensure smooth execution of daily tasks and customer flow
- Drive consistent, welcoming, and knowledgeable interactions that support conversion, attachment, and loyalty
- Ensure each customer and teammate receives a high level of service aligned with Theory values
- Support merchandising standards to maintain a clean, organized, and engaging sales floor
Sales & Operational Support
- Serve as Manager on Duty (MOD) during assigned shifts, leading the team and making real-time operational decisions
- Open and/or close the store, including key control, cash handling, daily financial and inventory reporting, and security procedures
- Lead and support all daily store tasks, ensuring procedures, policies, and standards are followed
- Operate and support all retail systems, including POS and inventory tools, to ensure accurate and compliant execution
- Drive adherence to Key Performance Indicators (KPIs) by reinforcing selling behaviors and operational expectations
Compliance & Inventory Support
- Support compliance with all state and local cannabis regulations, including Office of Marijuana Policy requirements and company policies
- Ensure accurate daily recordkeeping and adherence to inventory and compliance procedures
- Identify inventory or process discrepancies during assigned shifts and resolve or escalate promptly Reinforce safety, compliance, and regulatory standards with teammates on the floor
Team Leadership & Support
- Provide direction, guidance, and real-time feedback to teammates to support consistent execution
- Help onboard and support new teammates by reinforcing training, expectations, and routines
- Model professionalism, accountability, and teamwork aligned with Theory Wellness values
- Support a positive, engaged team environment through strong presence and communication
Other Duties
- Perform additional responsibilities as assigned in a fast-paced, evolving retail and regulatory environment
Full-time Employee Benefits: (part-time*)
- Health / Dental / Vision / Life
- Pet Insurance* / Legal Plan* / EAP*
- 401k with match
- Paid time off*
- Employee discounts*
- Employee Stock Ownership Plan
Requirements
- Previous retail experience required; leadership or keyholder experience preferred
- Open availability to work 2-4 days per week (6-8HR Shifts) to include weekends, evenings, and holidays
- Demonstrated ability to lead by example and support teams during shifts
- Ability to operate as Manager on Duty and handle opening and closing responsibilities
- Strong understanding of customer service and sales-floor execution
- Comfortable using POS systems and general retail technology
- Ability to follow procedures, maintain accurate records, and operate with attention to detail
- Strong communication skills and ability to provide direction to peers
- High energy, reliability, and a strong sense of accountability
- Ability to lift at least 40 pounds
- Must be at least 21 years of age and compliant with all state-mandated employment requirements
- Must have no drug-related felony convictions and be able to pass a comprehensive background check
Theory Wellness is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, or any other factor prohibited by law
Pay: $19.50 per hour
Benefits:
- Employee discount
- Paid time off
Application Question(s):
- Are you at least 21 years of age? (Must be 21 to apply)
- What hours and days are you available to work?
- What interests you the most about working at Theory Wellness and why are you the perfect fit for the Keyholder role?
Work Location: In person
