The Member Services Representative serves as a primary liaison between Vanderbilt Credit Union and its members. This front-line role is responsible for delivering exceptional service by assisting members with transactions, opening new accounts, providing education on products and services, and resolving concerns with professionalism and efficiency. The ideal candidate will foster trust, promote financial wellness, and support the credit union’s mission through reliable and optimistic service.
Dutites and Resposibilities
Member Services (70%)
Respond to members’ requests, problems, and complaints, and/or direct them to the appropriate person for specific information and assistance.
Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members.
Assist members in balancing their accounts, proper completion of payroll deduction and direct deposit cards. Research accounts for deposit, withdrawal, and loan ‐ payment discrepancies.
Branch Operations (10%)
Teller (10%)
Administrative (10%)
