Skills
- Must be able to follow pre-determined procedures and processes.
- Ability to perform basic and advanced technical troubleshooting.
Ability and willing to learn new technical skills for related systems.
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Education & Experience
- Bachelor’s degree in information technology or related field. Actual technical experience may be substituted for education.
- Must have experience providing customer service in a technical environment.
- Must have experience using various computer applications.
- Related work experience in a financial organization.
- ITIL Foundations Certification.
- A+ Certification.
Physical Requirements
The work environment is typical of a standard office or retail banking setting. The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to e xpress or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. Position requires lifting and/or the exerting of up to 10 pounds of force.
