ASCO Equipment has a career opportunity for a Service Writer in Euless, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.
Responsibilities:
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Positively take ownership of customer experience
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Manage work orders: open, close, post time, enter notes and monitor progress
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Prepare accurate estimates for costs of repairs and present to customer
- Monitor and Manage accounts receivables
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Clearly and effectively communicate to customers, technicians and service manager
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Provide status updates on: work orders, troubleshooting, technician progress & general questions
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Monitor phones for field technician and customer calls
Various other administrative duties
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Requirements
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2+ years of experience as a heavy equipment service technician or service writer
- Ability to work in a fast paced/high volume dealership
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Detail oriented, time management, and teamwork skills
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Excellent customer service and communication skills
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Proficient computer skills, and experience with G-Suite & other service programs
A personal dedication to work safety and accountability
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Benefits
Why Join Team ASCO?
Compensation & Benefits:
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100% paid health insurance, 401(k) + profit sharing, and paid holidays
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Paid Training & Advancement Opportunities
Unique Perks:
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ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education
Our Core Values:
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Honor God
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Develop People
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Pursue Excellence
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Grow Profitably
Be Part of Something Bigger
At ASCO, we’re not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you’re a results-driven professional with a passion for solving challenges, we want you on our team.
ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.
