Join Our Dynamic Team as a Virtual Clinic Coordinator!
Are you an outgoing, detail-oriented, organized, and efficient professional seeking a meaningful impact? Are you ready to join a vibrant team that values and celebrates your skills and expertise?
About Us:
Emergent Mental Health Services is a compassionate and client-centered mental health clinic based in New York City. We offer comprehensive individual and family therapy to children, adolescents, families, and adults with a focus on promoting emotional wellness as a foundation for overall health. We believe that therapy can be a powerful and transformative experience and we aim to create a welcoming space for everyone who seeks support. Our team is committed to providing the highest quality mental health services in a supportive and inclusive environment.
Our Vision:
To be known as a trusted and compassionate mental health clinic that fosters emotional healing, strengthens individuals and families, and upholds the highest standards of ethical care.
Our Core Values:
- Compassionate Care: Meeting clients where they are with empathy and patience.
- Integrity & Ethics: Upholding high clinical standards and prioritizing clients’ wellbeing at all times.
- Respect: For every individual — clients, staff, and community alike.
- Authenticity, Connection, & Communication: Valuing open, honest, and supportive communication within the team and with clients.
- Healing & Strengthening: Supporting individuals and families through anxiety, depression, and trauma with the goal of long-term resilience.
What We Offer:
- A supportive and collegial environment where your professional growth is valued
- Flexibility in scheduling; work-life balance is a top priority for our staff
- Part-time employment, with potential to grow to full-time and in-person as the clinic expands
- A chance to be part of meaningful, transformative work every single day
- Benefits: Health insurance, dental insurance, paid time off
- $20–$25/hour
What You’ll Do:
- Virtual Office Support: Provide exceptional support to our Psychotherapy practice, assisting with client bookings, payments, and managing intake & consent forms.
- Client Interaction: Welcome clients as part of the practice, answer client calls and emails, and process payments at the end of sessions with professionalism and compassion.
- Quality Assurance: Ensure all administrative tasks are completed accurately, including follow-ups on payments, securing payment information, and uploading secure documents. Manage booking software, including schedules and treatments offered compliant with HIPAA and insurance requirements. Support the preparation of reports, forms, and internal documentation
- Perform other administrative tasks as needed to support the team
To Succeed in This Role:
- You will excel if you possess excellent communication skills and the ability to lead and promote the vision of the clinic.
- You must be extremely organized, thinking 10 steps ahead, with the ability to see the big picture with an entrepreneurial mindset.
- You have a passion for helping others, as you will be the primary point of contact for our clients.
- You are able to use technology platforms, such as Google Workspace Apps, Dropbox, JaneApp, Microsoft Office, and Outlook 365.
- You have familiarity with HIPAA and handling sensitive client information.
- You are able to manage multiple tasks and adapt in a fast-paced environment.
- You are bilingual in Spanish and English.
Qualifications:
- 2-3 years of experience in Client Care and Customer Service, preferably in a medical office at the front desk.
- Psychology undergraduate students and graduates are welcome!
Skills & Attributes of Our Ideal Candidate:
- Dynamic and self-motivated individual with the ability to work independently, proactively, and well under pressure.
- Strong communication skills with the ability to communicate professionally and compassionately.
- Confidence in sharing ideas and constructive feedback to help us grow.
- Ability to juggle multiple projects simultaneously, meeting deadlines and keeping promises.
- Tech-savvy, with experience using Google Drive Suite, Gmail, Dropbox, Mac, and Windows.
- Knowledge of Jane App is an asset.
- An appetite for innovation and simplicity with a strong process orientation.
- Ability to work autonomously and collaboratively with a talented team.
Application Process: Please submit your CV/resume and cover letter to [email protected]
For more info on our practice, check out our website: www.emergentmhs.com
Accommodations available upon request.
Job Type: Part-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Work Location: Remote
