Operations Manager
We are seeking an energetic, organized, business-minded individual that will oversee the daily operations of our dog boarding and daycare facility as Operations Manager. The ideal candidate will possess a passion for animal care, exceptional leadership and organizational skills and a knack for providing top customer service. The most important aspect of this responsibility is team development. Additionally, the Operations Manager will establish and maintain industry best practices for facility policies and procedures. The Operations Manager will ensure the highest standards of care, safety, and service for our canine guests and their owners.
Expectations and Duties
Team Development
- Recruit, train, and supervise a team of Dog Attendants and Receptionists who are committed to providing exceptional dog care
- Lead by example by coaching all on contributing to a positive team-oriented culture
- Schedule and manage staff shifts, ensuring adequate coverage
- Conduct regular performance evaluations and provide ongoing coaching and development for staff
Facility Management
- Oversee the day-to-day operations of the boarding and daycare facility, ensuring a clean, safe, and welcoming environment
- Update and execute team training plan and cleaning schedule for maintaining a safe and clean facility
- Maintain and manage facility equipment, supplies, and inventory
- Ensure proper care of the facility and equipment through cleaning, preventive maintenance, repairs, and safety inspections
Animal Care
- Ensure all animals receive high-quality care, including feeding, exercise, grooming, and medical attention
- Monitor the health and behavior of animals, addressing any issues promptly and effectively
- Dismiss dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues
Customer Service
- Serve as the primary point of contact for clients, addressing inquiries, concerns, and special requests
- Maintain positive relationships with clients, ensuring high levels of satisfaction and repeat business
- Handle bookings, check-ins, check-outs, and billing processes efficiently and accurately
Health and Safety
- Ensure compliance with all local, state, and federal regulations regarding animal care and facility operations
- Conduct regular safety inspections and address any hazards or maintenance needs promptly
Financial Management
- Monitor expenses and identify opportunities for cost savings and revenue growth
- Monitor health of business performance via appropriate metrics
- Set and meet challenging goals for business performance
- Brainstorm ways to improve the value clients get from The Dog House’s services
Desired Experience and Skills
- 2+ years management experience, preferably in the pet care industry
- Excellent communication and organizational skills
- Strong leadership presence
- Genuine passion for pets and their owners
- Genuine desire to create a courteous, friendly, professional work environment
- Ability to train, motivate, and manage team member performance consistently and fairly
- Ability to work flexible hours, including weekends and holidays, and cover for staff when needed
- High quality customer service attitude
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
