About the Role:
As a Team Lead, you'll be responsible for leading and motivating a team of baristas, ensuring smooth operations, and maintaining high standards of customer service and product quality. You'll work closely with the Store Manager to achieve store goals and create a positive and engaging work environment.
Responsibilities:
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Team Leadership:
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Lead and motivate a team of baristas to deliver exceptional customer service and maintain a positive work environment.
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Train, coach, and develop team members, ensuring they have the skills and knowledge to succeed.
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Assign tasks and delegate responsibilities effectively, ensuring smooth operations.
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Hold team members accountable for performance and standards.
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Customer Service:
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Create a welcoming and inclusive environment for customers.
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Address customer concerns and resolve issues promptly and professionally.
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Maintain a high standard of product quality and consistency.
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Operations:
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Ensure adherence to Starbucks standards and procedures.
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Manage inventory and stock levels effectively.
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Participate in store opening and closing procedures.
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Maintain a clean and organized work environment.
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Communication:
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Communicate effectively with team members and management.
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Stay informed about store operations and changes.
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Act as a point of contact for customers and team members.
Qualifications:
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High school diploma or equivalent.
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Previous experience in customer service or retail preferred.
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Ability to lead and motivate a team.
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Strong communication and interpersonal skills.
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Ability to work in a fast-paced environment.
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Ability to work flexible hours, including evenings and weekends.
