Position Overview
Lead a team to provide unique and enriching vacation experiences for families. This position manages a variety of housekeeping, hospitality, and adventure activities.
Key Responsibilities
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Plan, organize, and lead operational activities providing a glamping environment to guests
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Provide leadership to the FAC (Family Adventure Camp) team, including program management, housekeeping, scheduling, and performance reviews and hospitality
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Resolve concierge/customer service challenges within 8 hours
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Partner with the full-time program team to manage activity scheduling for guests
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Knowledge expert for sitewide operations, programs, and local attractions
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Compile reports, build/modify SOPs, and maintain inventories
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Model the Scout Oath and Law in daily interactions
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Maintain a clean, organized, inspected, neat, and safe work area
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Perform additional duties assigned by SBR leadership
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Abide by policies and procedures outlined in the SBR staff handbook
Qualifications
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Minimum age: 18+a valid U.S. driver's license
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Preferred: Outdoor recreation experience
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Required 2+ yr. leading teams, prefer 2+ Summit employment
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Ability to complete USA Archery Level 1 Instructor or BSA range master
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Proficient computer skills (Excel, Word, Email, registration software, POS software)
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Willing to become a registered Scouting America member (includes background screening)
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Comfortable using Microsoft Teams for daily work-related communication
PhysicalPractical Requirements
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Ability to stand, walk, and hike up to 8 hours daily and ability to lift/move up to 50 pounds
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Complete the Annual Health and Medical Record, including height/weight guidelines
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Housing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45-55
Desired Traits
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High emotional intelligence (such as self/social awareness and team dynamics)
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Positive and cheerful attitude with a strong customer-service focus
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Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills
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Ability to connect with individuals from diverse age groups, maturity, and backgrounds
Performance Expectations
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Provide at least one memorable moment that matters to a guest
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Contribute at least one improvement to Family Adventure Camp program operations
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Receive one or more Staff Appreciation Cards from staff or guets
