Position: Patient Service Representative
Location: Los Angeles
Shift Schedule: Full Time
Position Summary
The Patient Service Representative (PSR) is responsible for providing durable medical equipment (DME) to patients in the field, including hospital discharges and pre-operative equipment setups. The PSR must present themselves professionally at all times when interacting with patients, physicians, nurses, office managers, physical therapists, and other healthcare professionals. This role requires strong product knowledge, patient education skills, inventory management, and consistent communication with internal operations. The PSR supports the Sales Representative within a designated territory by providing high-quality field service and patient care.
Essential Responsibilities
- Maintain accurate, up-to-date information on all customers and patients.
- Provide excellent patient interaction and customer service to all parties.
- Deliver and retrieve orthopedic appliances including bracing, CPM, cold therapy, electrotherapy, soft goods, and home therapy equipment.
- Answer incoming calls regarding patient service questions and scheduling inquiries.
- Demonstrate thorough knowledge of products and equipment; assist patients with troubleshooting and usage.
- Maintain ongoing education and re-education regarding all assigned products.
- Clean, test, manage, and maintain inventory and functional equipment.
- Follow physician protocols accurately and respond promptly to voicemails, calls, and emails within 24–48 hours.
- Collect patient payments when directed by the Scheduling Specialist.
- Act as the clinical face of DME for Restore Motion fitting Orthopedic Bracing
- Order out-of stock inventory.
- Relay insurance benefits, scheduling, contacting MD and staff for medical records.
- Engaging directly with doctors, staff, and patients through energetic face-to-face interactions
- Represent our DME products, support clinical teams, and collaborate with physicians/staff to improve patient care and outcomes.
- Perform other duties as assigned.
Qualifications - Education & Experience
- High School Diploma or GED required.
- Minimum 1+ years of DME experience or experience in a medical or customer service environment required.
- Medical device industry experience preferred.
- Medical terminology or medical training preferred.
- Valid driver’s license and automobile insurance required.
- Must maintain appropriate auto insurance levels.
- No more than three (3) infractions on DMV driving record.
- Documentation of receiving or declining the Hepatitis B vaccination series.
Essential Skills & Abilities
- Ability to lift up to 50 lbs.
- Ability to stand, carry, and move items weighing 10–35 lbs.
- Flexibility in work schedule, including overtime.
- Excellent verbal communication and presentation skills.
- Strong analytical, troubleshooting, and problem-solving skills.
- Exceptional organization and time-management abilities.
- Ability to adapt to a fast-paced, changing environment.
- Strong interpersonal skills and ability to build professional relationships.
- Proficiency with IT systems, mobile applications, and automated tools.
- Ability to work effectively within multicultural environments.
Daily Task Breakdown
Lifting/Bending: 20%
Paperwork & Inventory: 35%
Walking: 45%
EEO:
Team Makena LLC dba Restore Motion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type: Full-time
Pay: $26.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
