Job Summary
We are seeking a dedicated IT support Specialist to join our team at the Administration Building. This full-time position will involve providing comprehensive technical support to faculty, staff, and students across campus. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a commitment to delivering high-quality customer service. The IT Support Specialist will play a crucial role in maintaining and enhancing the technological infrastructure of our campus.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues to faculty, staff, and students.
- Diagnose and resolve technical issues in a timely manner, escalating complex problems to appropriate personnel as needed.
- Assist with the installation, configuration, and maintenance of computer systems, peripherals, and software applications.
- Conduct regular maintenance and updates on campus technology, including servers, workstations, and network equipment.
- Develop and maintain documentation for IT processes, procedures, and troubleshooting guides.
- Collaborate with other IT team members to implement new technologies and improve existing systems.
- Conduct training sessions and workshops for faculty and staff on the use of technology and software applications.
- Monitor and manage IT inventory, including hardware and software licenses.
- Provide support for audiovisual equipment in classrooms and meeting spaces.
- Stay updated on industry trends and best practices to enhance the quality of support provided.
Requirements
- Proven experience in IT support, preferably in an educational environment.
- Strong knowledge of computer hardware, operating systems, and software applications, including Windows.
- Familiarity with networking concepts and troubleshooting techniques.
- Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
- Strong customer service orientation and problem-solving abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
- Availability to work flexible hours, including occasional evenings and weekends, as needed.
