Job Overview
Client Experience Coordinator
The Skin Clinic Med Spa
North Mankato, MN
All applicants will need to complete this form to be considered. Copy the link below.
https://forms.gle/mTp2mvN4J6NRgXVc8
About Us
The Skin Clinic is a leading aesthetics and wellness practice dedicated to helping clients look, feel, and function at their best. We combine advanced aesthetic treatments, hormone optimization, medical weight loss, body contouring, and wellness services to deliver personalized results that build confidence and improve quality of life.
We are seeking an exceptional Client Experience Coordinator who is passionate about customer service, relationship-building, and creating outstanding client experiences. This role is much more than a traditional front desk position—it is the first impression of our brand and a key contributor to our growth and success.
Position Summary
The Client Experience Coordinator serves as the face of The Skin Clinic, ensuring every client receives a warm welcome, exceptional service, and a seamless experience from their first interaction through ongoing care. The ideal candidate is professional, polished, highly organized, sales-minded, and passionate about helping clients achieve their goals.
Responsibilities
- Greet clients and create a welcoming, professional environment
- Manage appointment scheduling, confirmations, and follow-up communications
- Answer incoming phone calls, text messages, emails, and online inquiries
- Educate clients on services, memberships, packages, and treatment plans
- Assist providers in maximizing schedule efficiency and client retention
- Process payments, memberships, financing applications, and product sales
- Maintain accurate client records and documentation
- Support lead management and conversion efforts
- Coordinate client check-in and check-out processes
- Assist with marketing events, promotions, and in-office initiatives
- Maintain cleanliness and organization of reception and retail areas
- Collaborate with team members to deliver an exceptional client experience
- Meet individual and team performance goals
Preferred Qualifications
- Bachelor's degree preferred
- 3+ years of customer service, hospitality, sales, concierge, luxury retail, healthcare, or client experience roles
- Proven ability to build relationships and provide exceptional customer service
- Strong communication and interpersonal skills
- Highly organized with excellent attention to detail
- Comfortable discussing treatment recommendations, memberships, and packages
- Ability to multitask in a fast-paced environment
- Professional appearance and demeanor
- Experience with medical spas, aesthetics, wellness, healthcare, or luxury service industries preferred
- Experience with CRM or scheduling software preferred
What Makes Someone Successful in This Role?
- Naturally positive and personable
- Strong sense of ownership and accountability
- Solution-oriented mindset
- Confidence in communicating with clients
- Passion for helping people improve their confidence and well-being
- Ability to anticipate client needs and exceed expectations
- Team player who thrives in a collaborative environment
Benefits
- Competitive compensation
- Performance-based bonus opportunities
- Employee discounts on treatments and products
- Paid time off
- Professional development opportunities
- Supportive and positive work environment
- Opportunity to grow within a rapidly expanding aesthetics and wellness practice
Schedule
- Full-time
- Day hours M 9-6, T 9-6, Th 8-5, F 8:30-4
Join Our Team
If you are passionate about delivering exceptional experiences, building meaningful relationships, and helping clients become the most confident version of themselves, we would love to meet you.
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) 3% Match
- Employee discount
- Paid time off
Education:
Experience:
- Customer service: 3 years (Required)
Work Location: In person
