At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.
With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.
Benefits:
-
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
-
Access to a mental health benefit at no cost.
- $2,625 Tuition Reimbursement per year.
-
Immediate 401(k) match.
- 16 hours paid volunteer time off.
-
A culture committed to community engagement and social impact.
Job Summary
Part Time: 28 Hours
Shifts Available:
Monday and Tuesday 7am-5pm, Wednesday 7am-4:00pm
Monday and Tuesday 7am-5pm, Thursday 7am-4:00pm
Monday and Tuesday 7am-5pm, Friday 7am-4:00pm
Monday/Tuesday 7am - 5pm, 1 day of choice 7am - 4:00pm
Under the Direction of the Department Supervisor and/or Manager, this position is responsible for accurate and timely patient scheduling and registration. Provides efficient, effective, quality customer service through a variety of duties including, but not limited to: Appointment scheduling; the collection and entry of patient demographics, and verification of coverage. Maintains the strictest patient confidentiality and adheres to all HIPAA guidelines. Responsible for the accurate, timely, and comprehensive registration and insurance verification of Duly health and Care patients.
MAJOR RESPONSIBILITIES Schedules patient appointments in accordance with scheduling guidelines and policies to ensure accurate outcomes for patients and doctors.
Quality and accuracy (70%)
Is proficient with scheduling 4-10 unique modalities/specialties
Transferring clinical calls to Triage when required
Cancels and reschedules appointments at the patient’s request
References scheduling guidelines and protocols to assure accurate scheduling
Review and updates patient demographic and insurance information as needed
Answers switchboard calls and transfers patients to the correct department
Sends afterhours physician pages for inpatient and outpatient callers
Phone Etiquette and Call wrap-up (15%)
Answers incoming calls pleasantly and appropriately using the assigned greeting and name
Speak clearly and professionally
Wraps up each call appropriately
Participates in departmental projects, huddles, and meetings (15%)
Attends meetings as required. Responsible for maintaining and obtaining accurate and current resource material
Participates in the rotation of department responsibilities and performs other projects and duties related to the organization review
If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.
The compensation for this role includes a base pay range of $18 - $22 with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
