Description:
Position Summary
The Store Manager is responsible for the overall operation, leadership, and performance of the Auntie Anne’s location. This position oversees daily operations, develops team members, drives sales growth, maintains food safety standards, and ensures an exceptional guest experience.
This is a hands-on leadership role. Managers are expected to work alongside their teams, actively participate in store operations, and lead from the front while balancing operational and administrative responsibilities. This position regularly participates in food production and front-line operations, including supporting guests, assisting with production, and maintaining operational standards during peak periods.
Store Managers should expect an average workweek of approximately 45 hours based on business needs.
Why Join Us?
We believe the strongest leaders come from operations. Many members of our corporate and above-store leadership teams began their careers as Store Managers, and we are committed to developing talent from within. If you are looking for a long-term career path with growth opportunities, we want to invest in your future.
Requirements:
Store Operations
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Lead daily restaurant operations to deliver exceptional guest experiences
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Maintain food quality, cleanliness, safety, and brand standards
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Monitor sales performance, labor management, and controllable expenses
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Execute operational procedures to maximize efficiency and profitability
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Resolve guest concerns professionally and effectively
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Maintain strong operational execution during peak periods while supporting the team directly
Team Leadership
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Recruit, hire, train, coach, and develop team members and shift leaders
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Build a positive, accountable, and service-focused culture
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Conduct performance conversations, coaching sessions, and corrective action when necessary
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Create schedules that align labor goals with business needs
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Identify and develop future leaders within the organization
Business Management
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Maintain accurate inventory, ordering, and product management processes
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Complete daily, weekly, and monthly reporting requirements
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Utilize Microsoft Outlook and Excel for communication, reporting, scheduling, and operational tracking
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Manage cash handling procedures, deposits, and operational audits
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Ensure compliance with food safety, sanitation, and company policies
Qualifications
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Previous food management or supervisory food service experience required
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Strong leadership, communication, and coaching skills
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Comfortable working in a fast-paced, hands-on environment
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Proficiency with Microsoft Outlook and Excel required
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Strong organizational and problem-solving skills
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Flexible schedule including evenings, weekends, and holidays as business needs require
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Ability to stand for extended periods and regularly lift up to 50 pounds
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Food Manager Safety Certification preferred, or ability to obtain certification required
