This position supports the ED in throughput initiatives Tuesday-Saturday from 1230PM to 2030PM.
Serves as clinical liaison between patients/families, hospital staff, physicians and the community. Is the conduit for complex clinical issues among the Patient Relations staff. Facilitates, mediates and problem-solves in situations when a patient is dissatisfied with a special focus on care giver issues. Provides guidance and instruction to hospital staff as needed to ensure timely resolution in alignment with regulatory agencies including Centers for Medicare and Medicaid Services and The Joint Commission. Responsible for documentation and data collection in the reporting module.
Tucson Medical Center (TMC) is Tucson’s only non-profit community owned hospital. Employees choose to work at TMC because of our values of integrity, community, dedication, and compassion which we show through the exceptional care we provide to our patients and our community. Our passion for caring for the Tucson community has expanded over the last 75 years to include community partnerships, new medical specialties, and medical clinics to further provide the care our community deserves.
Why Join Tucson Medical Center?
We don’t only care for our patients, we care for our TMC family too. As a member of our family you can expect to enjoy a wide variety of benefits. In addition to all the benefits you would expect from a leading medical facility (medical, dental, vision, 401K with match) we also provide:
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Family Style Atmosphere with a Supportive Team
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Competitive Pay
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Career Growth Opportunities
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Tuition Reimbursement
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Health and Wellness Coaching
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Extensive Onsite Gym for $12.00 a Month
MINIMUM QUALIFICATIONS
EDUCATION: Associate's degree or equivalent from two-year College or technical school, or an equivalent combination of relevant education and experience.
EXPERIENCE: One (1) year of customer service experience preferably in an acute care setting.
LICENSURE OR CERTIFICATION: None required.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of customer interaction best practices.
Skill in communicating to patients, families and hospital staff to facilitate problem solving.
Knowledge of TMC departmental practices and procedures.
Ability to effectively present information and respond to inquiries or complaints from employees, patients and/or their representatives, and the general public.
Ability to add and subtract two-digit numbers; ability to read a clock and accurately document time.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment described here are representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is occasionally required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and risk of radiation. While performing the duties of this job, the employee may potentially be exposed to infectious organisms during routine and emergency situations. The noise level in the work environment is usually moderate.
TMC reserves the right to make changes to this document at any time in accordance with business needs. This document is not intended to list all duties of the job. It is descriptive only of the chief duties and responsibilities. 