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Switchboard Operator

La Familia Medical Center -
Santa Fe, NM

Job Details

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Vision insurance
403(b)
Life insurance

Qualifications

CPR Certification
BLS Certification
High school diploma or GED

Full Job Description

Position Function Summary

Under the direction of the Lead PSR/Front Office Manager, the Switchboard Operator ensures the provision of quality service to La Familia Medical Center’s (LFMC) patients by providing first, telephone contact with patients and outside groups or individuals with a professional, positive, and helpful attitude. Operates telephone switchboard to route, receive and place calls to all LFMC locations, and disseminates information to callers as necessary.

Essential Responsibilities

Provides customer service by answering phones, directing calls to staff and/or taking phone messages, communicating in both English and Spanish, informing patients about schedules and policies, such as the cancellation policy, sliding fee scale, and payment arrangements;
Assists in scheduling by making appointments, entering new patient information and correcting/updating information for established patients (e.g., name, address, phone number, etc.), scheduling new and established patients; and confirming appointments;

Operates switchboard equipment to answer incoming calls, determines intent of caller and makes appropriate connection.
Receives and routes a variety of calls for general LFMC information including complaints, emergencies, bomb threats and security calls.
Assists in coordinating patient information, billing and collections efforts by printing schedules, and running reports as requested.
Assists in reporting telephone equipment or service complaints and problems.
Maintains logs of calls placed and any additional information required for various reports or special projects.
Trains new telephone operators in performance of job duties.

Education, Experience and Skills/Training

High School graduate or equivalent required, and a minimum of one year experience in the area of customer service.

CPR Certification, required.

Including, but not limited to: basic Annual Safety, HIPAA Training;

Basic Knowledge and ability of general office procedures including filing, copying, faxing, use of a computer, to multitask within established deadlines, work under the direction of a supervisor and follow instructions for work completion and take initiative to resolve patient concerns and problems.

Fluent in both English and Spanish.

Leave Benefits

Four (4) weeks of annual leave

up to two (2) weeks of sick leave

up to one (1) week of continuing education leave

Eight (8) paid holidays

three (3) days for personal leave

accruals and holidays are prorated for part-time employees

Insurance Benefits

Medical

Dental

Vision

available for staff and eligible family members, including domestic partners

Paid term life insurance

Paid Short Term Disability

Optional Life

Critical Care

Medical and Dependent care expense accounts

Health Savings Account

Pet Health Insurance

ID Theft

Legal

403(b) retirement savings plan (eligible for company match after 12 months of employment)

Bargaining Unit Position

Union:

Non-Union: X

La Familia offers opportunities for employment in the fields of medicine, nursing, dentistry, health education, and other support services. We are an equal opportunity employer.

Position Function Summary

Essential Responsibilities

Education, Experience and Skills/Training

Leave Benefits

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