SUMMARY
Provides quality, 4 Diamond Service to guests that meets or exceeds expectations by anticipating guest needs, always maintaining a polite, friendly, professional demeanor.
JOB DESCRIPTION
- Handles and processes reservation calls and inquiries. Communicates changes in reservations activity to the front desk and housekeeping departments when appropriate.
- Complete assigned duties (Gameplan) by deadlines given.
- Follows the Aspire call criteria while processing reservations at rates to achieve the greatest yield while maintaining knowledge of current room types, rate structures, and features.
- Meets or exceeds goals set forth including, but not limited to; call conversion ratio, reservation shops, call accuracy, abandoned calls etc.
- Records and prepares proper correspondence that reflect the style and brand of the property, regarding confirmations, deposit requests, cancellations, deposit refunds and emails.
- Able to multi-task.
- Be well versed with and adhere to company policies and events.
- Treat all guests and employees with respect, dignity and courtesy.
- Other duties may be assigned.
OUTCOME
This position plays an essential role in maximizing guest satisfaction, quality assurance and the financial success of the company. Employees in the position are expected to achieve desired results by monitoring and controlling the quality and accuracy of reservations sales and OTA's and assisting the Rooms Division Manager as needed.
Pay: $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Food provided
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
