Ellicott Hotels is looking for a Front desk agent to assist guests with their reservations, requests and balance accounts for our Mosey Hotel located at 5195 Main St Williamsville, NY 14221. Responsibilities include checking in guests, handling their requests and taking reservations. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. You will be the friendly face to welcome guests home. If you have great problem solving abilities and customer service skills, then this is the job for you!
The ideal candidate would work from 3pm-11pm and must have weekend availability.
Responsibilities
- Check out or in guests, answer phones and take reservations
- Respond to guest complaints, requests and emergencies
- Assist with breakfast when needed
- Process invoices for guests checking out
Skills
- An eye for detail
- Good problem-solving skills
- Strong customer service skills
- Availability to work weekends
Pay: From $16.50 per hour
Application Question(s):
- Are you willing to work weekends?
Work Location: In person
