Inside Sales Representative
American Construction Supply
About American Construction Supply
American Construction Supply is a growing construction supply company serving contractors and construction professionals throughout the region. We believe our success comes from taking care of our customers, supporting our employees, and operating as one team across our branches.
We are looking for an Inside Sales Representative who is energetic, dependable, customer-focused, and motivated to build relationships and grow sales.
Position Summary
The Inside Sales Representative is responsible for providing exceptional customer service at the storefront counter and on the phone, developing customer relationships, generating sales, preparing quotes, processing orders, and supporting the outside sales team.
This position is a key connection between our customers, sales team, vendors, and branch operations. The ideal candidate is someone who enjoys helping people, has strong product knowledge or a desire to learn, communicates well, and takes ownership from the first customer contact through delivery or order completion.
Key Responsibilities
Customer Service & Relationship Building
- Build strong, long-term relationships with contractors and other customers.
- Respond promptly and professionally to customer calls, emails, and inquiries.
- Understand customer needs and recommend appropriate products and solutions.
- Follow up with customers to ensure orders and issues are resolved.
- Develop a reputation as a dependable resource customers can count on.
Sales
- Generate sales through inbound customer requests, follow-up, and proactive outreach.
- Identify opportunities to sell additional products and services.
- Prepare accurate and competitive quotes.
- Follow up on outstanding quotes and opportunities.
- Develop knowledge of construction products, applications, and competitive offerings.
- Work toward established sales and gross-profit goals.
Order Management
- Accurately enter and manage customer orders.
- Coordinate with purchasing, warehouse, delivery, and outside sales to ensure orders are completed correctly.
- Communicate product availability, lead times, pricing, and delivery information to customers.
- Resolve order discrepancies and customer concerns quickly.
- Maintain accurate customer and sales information in company systems.
Outside Sales Support
- Provide pricing, product availability, quotes, and other information to outside salespeople.
- Help outside salespeople stay informed about customer needs and opportunities.
- Assist with follow-up on quotes and open opportunities.
- Serve as a reliable partner to the outside sales team.
Branch & Team Support
- Work closely with branch personnel to provide a seamless customer experience.
- Communicate effectively with warehouse, purchasing, delivery, and management.
- Maintain a positive, team-oriented attitude.
- Help create a culture where corporate, branches, and sales work together rather than operating in silos.
- Take ownership of problems rather than simply passing them to someone else.
What We're Looking For
The ideal candidate will be:
- Customer-focused and genuinely enjoys helping people.
- A strong communicator with excellent listening skills.
- Organized and able to manage multiple priorities.
- Comfortable working in a fast-paced environment.
- Motivated by achieving sales and customer-service goals.
- Dependable and willing to take ownership.
- Positive, professional, and team-oriented.
- Detail-oriented, particularly with pricing and orders.
- Comfortable learning construction products and applications.
- Confident communicating with contractors and construction professionals.
Preferred Qualifications
- 4+ years of sales, customer service, construction, distribution, or related experience.
- Experience in construction materials or industrial distribution is preferred but not required.
- Knowledge of construction products and applications is a plus.
- Experience using CRM, ERP, or sales/order-management systems is helpful.
- Strong computer and communication skills.
What Success Looks Like
A successful Inside Sales Representative at American Construction Supply:
- Customers know they can depend on you.
- Orders are accurate and completed on time.
- Quotes are followed up on consistently.
- Sales opportunities are identified rather than overlooked.
- Outside salespeople view you as a valuable partner.
- Branch operations receive clear and timely communication.
- Problems are addressed quickly and professionally.
- Sales and gross profit goals are consistently pursued and achieved.
- Customers choose American Construction Supply because of the service and expertise you provide.
Why Join American Construction Supply?
At ACS, we want our people to be more than employees—we want them to be part of a team that takes pride in serving the construction industry.
You'll have the opportunity to develop product knowledge, build meaningful customer relationships, grow your sales skills, and become an important part of a company that is committed to growth and operational excellence.
Position Details
Position: Inside Sales Representative
Department: Sales
Reports To: Branch Manager / Sales Manager
Employment Type: Full-Time
Location: [Branch Location]
Compensation: Compensation and Benefits
- Pay: $25-$28/ hr
- Medical: ACS pays 100% of the employee premium on our company-sponsored PPO medical plan, effective the first of the month after 60 days. Dental, vision, and life coverage available, and premiums are paid pre-tax through our Premium Only Plan
- Time off: PTO, six paid holidays, and 40 hours of unpaid personal time annually
- Training: Company-sponsored professional sales training, plus factory and supplier training on the equipment you sell
- Tools of the trade: Company vehicle, phone, laptop
- Gear: Annual credit for ACS branded gear at the company store
