We are looking for a Retail Sales Representative to provide excellent customer service by receiving and processing packages for courier shipment, notary and operating copiers, fax machines, binding equipment, laminating machines, point-of-sale devices. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.
The ideal candidate has previous sales or customer service experience, strong computer and Internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a neat, clean professional appearance. Must be a fast learner who makes an effort to learn
Responsibilities
- Deliver outstanding customer service by greeting and welcoming in customers and answering phone calls
- Continuously practice good listening skills with customers and UPS store team members.
- Take ownership of the customer's shipping needs and offer viable solutions.
- Provide accurate information (e.g. product features, pricing and after-sales services)
- Answer customers’ questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing
- Cross-sell products
- Manage returns of merchandise
- Package shipments for safe arrival including custom box building and cushioning contents.
- Provide customer feedback to the Store Manager
- Stay up-to-date with new products/services
- Opening and Close store
- Available to work weekends
- Stocking
- Maintain a clean working environment
- Able to lift minimum 70 pounds
Skills
- Proven work experience as a Retail Sales Representative, Sales Associate or similar role
- Understanding of the retail sales process
- Familiarity with consumer behavior principles
- Knowledge of inventory stocking procedures
- Basic math skills
- Excellent communication skills, capable of building trusting relationships
- Ability to perform in fast-paced environments
- Flexibility to work various shifts
We offer competitive pay and benefits, including:
- Employee discounts at UPS
- Discounts at Pulp Juice and Smoothie Bar
- Discounts at Mr. Hero
If you have a passion for sales and enjoy working in a fast-paced environment, we would love to hear from you. Apply now to join our team as a Sales Associate!
Job Types: Full-time, Part-time
Pay: $11.50 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
People with a criminal record are encouraged to apply
Work Location: In person
