Company Overview
Good Nite Inn is dedicated to providing comfortable, clean, and affordable lodging in some of California’s most popular destinations. With multiple locations near renowned attractions, we strive to deliver friendly service and excellent value to every guest who walks through our doors.
Job Summary
We are seeking an energetic and detail-oriented Front Desk Agent to join our team! In this vital role, you will be the first point of contact for our guests, ensuring a smooth check-in and check-out process while delivering exceptional customer service. Your enthusiasm and organizational skills will help create a welcoming environment that keeps guests coming back.
Responsibilities
- Greet guests warmly and assist with check-in and check-out procedures efficiently.
- Manage multi-line phone systems to answer inquiries, take reservations, and provide information.
- Handle guest requests, resolve issues promptly, and support customer support efforts with professionalism.
- Maintain accurate records through data entry, filing, and proofreading of documents.
- Use office management skills to organize reservations, manage calendars, and coordinate guest services.
- Operate computer systems including Google Workspace for administrative tasks.
- Ensure the front desk area remains tidy, organized, and welcoming at all times.
Requirements
- Proven office experience with strong clerical skills and familiarity with office management tools.
- Excellent customer service skills with professional phone etiquette.
- Bilingual abilities are a plus to assist diverse guests effectively.
- Proficiency in computer literacy including Microsoft Office Suite, Google Workspace, data entry, and typing skills.
- Experience with multi-line phone systems and office equipment such as printers and fax machines.
- Strong organizational skills with the ability to multitask efficiently in a fast-paced environment.
- Previous experience in hospitality strongly desired.
Join us as a Front Desk Agent and be part of a vibrant team committed to delivering memorable guest experiences!
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
- Hotel: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Calabasas, CA 91302 (Required)
Work Location: In person
