Masonicare at Ashlar Village - Wallingford, CT
Per Diem
Summary of Position:
Responsible for quality assurance within the dining room. Creates and maintains scheduling, monitors wait staff compliance with set dining standards, and oversees general sanitation of kitchen operations.
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Maintain adherence to posted schedule ensuring to follow proper procedures for requested days off and calling out, and reporting to work at the proper time.
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Maintain proper time-clock procedures to ensure an accurate account of hours worked.
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Report to work in proper attire to ensure a clean and professional appearance.
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Adhere to all guidelines and procedures for safe food handling and general sanitation.
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Demonstrates customer service skills, treating all customers, visitors, and co-workers with courtesy and respect. Handles all customer issues professionally and uses all options provided to satisfy customer.
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Wait on tables; taking resident orders, served in a professional manner with the ability to handle multiple tasks.
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Familiar with menu items and ensures communication to wait staff with regard to menu items, special functions, and resident issues.
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Check dining rooms at pre-meal to ensure tables are set correctly and are neat and clean in appearance.
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Check dining rooms at post-meal to ensure area has been cleared and cleaned properly and reset correctly.
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Assist in interviewing and recommending personnel to fill vacant positions.
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Participate in employee disciplinary matters.
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Create and maintain schedule for Pond Ridge Dining Services staff.
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Delegate stations, pre-meal and post-meal assignments, ensure work is properly completed, and maintain prompt, efficient, and courteous workflow.
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Instruct new waitstaff in appropriate procedures and ensure proper training.
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Discuss menu thoroughly with waitstaff prior to each service, field comments, questions, a nd concerns regarding menu and service.
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Monitor waitstaff activity in kitchen and dining rooms to ensure smooth work flow and proper plating.
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Perform other administrative duties as assigned by Director and/or Assistant Director.
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Ensure waitstaff utilizes safe and sanitary procedures throughout service and set-up.
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Take appropriate procedural steps and make adjustments as necessary following complaints.
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Interact well with both younger (waitstaff) and older (residents) adults, maintaining a pleasing personality and calm focus.
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Maintain a neat appearance; demonstrate professionalism and poise.
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Reports any safety issues, equipment malfunctions and others to supervisors.
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Ensure proper safe food handling and hand washing procedures are followed and proper sanitation of trays, work areas and equipment used.
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Attend all mandatory in-services as required.
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All other duties as assigned.
Education: High School Diploma or GED
Experience: Some waitstaff and supervisory experience
Knowledge/Skills/Abilities: Strong organizational skills and a professional demeanor.
Physical and Mental Demands:
Continuous standing, walking, bending, crouching, and carrying. Stress related demands from staffing issues and customer satisfaction issues.
