JOB
Are you looking for a part-time job that offers flexible evening and weekend hours? Do you enjoy serving people and have a strong commitment to providing exceptional customer service? The Recreation Facility Monitor ensures all customers have a positive experience and successful event while renting our facilities. This position will monitor guest during events; ensure facility capacities are not exceeded and will be available to answer questions and provide support when needed. If this sounds like fun and you enjoy working in a fast-paced environment and have great customer service skills review the minimum qualifications and apply if qualified! Works under the general guidance and direction of the Recreation Supervisor to monitor Civic Center events, private events in parks and tournaments, all while providing courteous customer service to users. This is a variable hour, nights and weekends position that may average up to 10 hours per week or more, depending on how shifts are divided amongst staff.
Starting pay $18.99
The City of Coon Rapids employs a great team of people dedicated and service centered! Our mission revolves around the understanding that only together, can we provide outstanding leadership and services that strengthen our community. Serving our Citizens and local businesses is essential in our work. Our vision is to strengthen our community with a respectful, collaborative, and innovative employee culture that values employee growth, personal balance, and contagious enthusiasm. Our core values include dedication to essentials such as trust, teamwork, innovation and commitment to excellence! No doubt we have something great here!
EXAMPLE OF DUTIES Essential duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is similar, related or a logical assignment to the position.
Civic Center & Riverwind Community Building:
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Reviews the details of events scheduled for the Civic Center and Riverwind Community Building and confers with Recreation Facilities Coordinator to ensure a common understanding of what is occurring, when it is occurring and what is expected from the facility.
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Ensures and monitors maximum room capacities are not exceeded.
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Ensures alcoholic beverages are not being consumed, unless preapproved.
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Coordinates and oversees scheduled activities by walking through facility and being available to answer questions or provide additional customer service.
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Monitors facility users to ensure compliance with City Center usage policies and reservation schedule.
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Routinely walks through facility without being intrusive to protect the mutual interests of the City and facility users by providing safe events that proceed as scheduled and planned.
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Required interventions are consistently handled firmly but with tact and diplomacy.
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Provides courteous customer service to users if requested. Examples of tasks include directing users to appropriate rooms, assisting with room set ups, monitoring bathroom facilities, locating needed equipment, trouble shooting in the event of power outages, equipment malfunction, communication issues, etc.
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Ensures there is no loitering in the halls.
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Performs various set-up and clean-up responsibilities so that the facility is kept safe, clean and ready for the next event.
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Customers consistently find the facility clean and ready for their use for their respective events.
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Sets up special furniture and equipment arrangements per reservation requests.
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Performs light maintenance tasks such as garbage removal, bathroom clean up, vacuuming, dusting, and clean up following events.
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Ensures that turnarounds are done quickly with minimal disruption.
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Shovel walk ways as needed.
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Responds to accidents or emergencies in a calm and controlled manner.
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Ensures facility is properly secured each evening to safeguard facility from theft and vandalism.
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Follows established emergency protocol which results in quick and appropriate responses.
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Assists Recreation Facilities Coordinator by providing tours of the facility and distributing reservation packets.
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Accesses client rental data on computer as needed.
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Records if damages to the facility occurred.
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May be responsible for meeting with prospective renters and giving a guided tour.
Park Shelters, Athletic Complexes and Tournaments:
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Travels between multiple rental events occurring simultaneously, in City-provided vehicle, to monitor locations, connect with customers and do light cleaning as necessary.
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Connect with park shelter/athletic complex renter and see if there are any issues and remind them of park rules and policies.
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Check restrooms for supplies and garbage. Light cleaning if necessary in the restrooms.
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Monitor park for any violations during the time there, before traveling to next facility. Report violations to 911 if necessary.
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Remind renters to recycle and put garbage in proper receptacles.
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Travel to next park shelter or rental facility to repeat these steps with the next renter.
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Document issues of uncleanliness or issues with park shelters/athletic facilities after renter has left the premises. Take photos as necessary for documentation. Report findings to supervisor to be dealt with the next day.
General:
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Follows oral and written instructions such as supervisor’s work orders and equipment operation manuals.
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Regular and reliable attendance during scheduled work hours and outside regular hours as necessary.
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Maintains positive professional working relationships with the general public.
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Performs essential position duties and responsibilities under the working conditions and physical demands described herein.
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Effective and respectful communication and interactions with other employees, supervisors, individuals from other organizations, and citizen customers.
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Performs other related functions as apparent or delegated.
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Checks out customers collecting checklist and reviewing for any violations that may result in damage deposit forfeiture.
SUPPLEMENTAL INFORMATION
MINIMUM QUALIFICATIONS:
A combination of training and experience substantially equivalent to the following:
- High school diploma or equivalent.
- Minimum one year’s customer service experience.
- Excellent communication and organizational skills.
- Strong work ethic.
- Valid Driver’s License
PREFERRED QUALIFICATION:
- Experience monitoring or overseeing public or private rental spaces and/or events.
- Experience setting up room spaces, tables, etc.
- Event scheduling experience.
- Maintenance or general custodial experience.
PHYSICAL DEMANDS:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
This work requires the occasional exertion of up to 50 pounds of force; work regularly requires speaking or hearing, using hands to finger, handle or feel, frequently requires standing, walking, sitting, reaching with hands and arms and repetitive motions and occasionally requires climbing or balancing, stooping, kneeling, crouching or crawling, tasting or smelling, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, visual inspection involving small defects and /or small parts, operating machines and operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
EQUIPMENT/JOB LOCATION:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position will be located at the City Center. Grounds maintenance work including but not limited to shoveling and trash pickup is performed outside in seasonal temperatures and conditions. The position will use common office supplies and equipment, and the noise level can vary, depending on the Civic Center users. Exposure to computer monitors in the office is typical. This position works closely with others.
CONDITIONS OF EMPLOYMENT:
- Must comply with organizational and departmental policies.
The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
The City of Coon Rapids is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
