Description:
Position Overview
The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.
Key Responsibilities & Daily Tasks
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Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
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Administer user accounts, permissions, and access controls across client environments
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Monitor and maintain servers, workstations, and network devices
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Perform patching, updates, and security hardening tasks
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Serve as an escalation resource for lower-level engineers
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Maintain accurate and thorough documentation in service management systems
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Communicate technical information clearly to clients and internal teams
Requirements:
Required Skills & Qualifications
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2–4 years of IT support experience
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Strong understanding of networking fundamentals
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Hands-on experience with Microsoft 365 and Windows Server
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Strong troubleshooting and documentation skills
Preferred Qualifications
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Experience working in a Managed Service Provider environment
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PowerShell or scripting knowledge
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macOS and iOS support experience
Benefits & Perks
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Paid Time Off program in accordance with company policy
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Company-observed paid holidays
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Health insurance options available to eligible employees
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CrewHu employee recognition and rewards program
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$50 monthly cell phone stipend
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Company-provided equipment and tools
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Ongoing training and professional development opportunities
