Who We Are:
Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.
Company Conformance Statements:
In the performance of their respective tasks and duties, all employees are expected to conform to the following:
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Perform quality work within deadlines with or without direct supervision.
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Interact professionally with other employees, customers, and suppliers.
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Work effectively as a team contributor on all assignments.
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Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position Summary: The Research Site Manager manages and runs the operations of a large dermatology research center and works with the Medical Director and Operations Leadership to set the tone, culture, leadership philosophy and business and career growth of the employees. This position reports to the Director of Research, and leads in the growth of the practice, through a focused approach to sales performance, growth, and leadership of the organization.
Responsibilities:
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Operational Leadership: Lead site startup, day-to-day execution of clinical trials, and establish efficient standard operating procedures (SOPs).
- Staff Management: Hire, onboard, train, and evaluate the performance of interdisciplinary research teams.
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Personnel Management: Sets the tone and guides the workplace culture. Creates an environment where employees feel seen, heard and celebrated. Ensures effective coordination of staff efforts, provides support and assistance to supervisors, oversees supervision and training of practice staff, encourages optimal performance, and maintains compliance with standardized operating procedures and governmental regulations.
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Regulatory Compliance: Ensure all trials adhere to strict Good Clinical Practice (GCP), FDA regulations, and ethical guidelines.
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Financial & Enrollment Growth: Monitor enrollment metrics to meet trial accrual goals, handle trial budgets, and drive strategic site growth.
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Stakeholder Relations: Serve as the primary liaison between Principal Investigators (PIs), sponsors, Contract Research Organizations (CROs), and Institutional Review Boards (IRBs).
- Quality Assurance: Manage documentation, prepare the site for audits or monitoring visits, and implement corrective and preventive actions (CAPA) when needed.
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Communication with Physicians: Guide, lead and directly serve physicians. Provides ongoing and timely communication to the Medical Director regarding issues that need to be addressed regarding the practice. Works as a team member with physicians to address physician concerns and find solutions.
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Strategic Planning and Practice Development: Supports, drives and helps lead with the PDP corporate office and marketing department to assist in identifying
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opportunities for practice growth and revenue diversification. Monitor developments in the local market and provide recommendations regarding appropriate responses and strategies and ensure implementation of planning initiatives.
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Works closely with marketing to ensure service recovery and patient satisfaction.
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Responsible for resolving and instituting improved processes for patient concerns in a timely manner.
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Issue tackling and problem solving for internal, people, and operations issues.
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Expert who feels personally drawn to coaching team for all areas of practice and a focus on generating revenue, customer service, workplace environment and maintaining a patient database.
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Responsible for supporting employees in the areas of training and development, including completing employee annual performance reviews and monthly employee 1:1s to support employee retention and professional development.
Education:
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Bachelor’s degree in healthcare, life sciences, or a related field preferred.
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Certified Clinical Research Coordinator (CCRC) or Certified Clinical Research Professional (CCRP) are strongly preferred.
Qualifications/Experience:
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10+ years in clinical research, with at least 2-3 years in a direct leadership or supervisory capacity.
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In-depth knowledge of FDA/GCP guidelines, protocol comprehension, and excellent problem-solving, budgeting, and conflict-resolution skills.
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Knowledge of managing and supporting P&L’s,
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Knowledge of HIPAA, OSHA, and other regulatory issues pertaining to group practice.
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Direct leadership, management and culture building experience for a team of CRC, RA, and front office.
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Experience in developing and implementing marketing strategies to ensure patient recruitment.
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Understanding of the supervision and implementation of research, procedures, accreditation, and guidelines.
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Direct management experience in a high volume multi-PI site.
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Previous operational management supervision of all aspects of direct reports (including payroll, timecards, annual reviews, disciplinary actions, overtime etc.)
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Understanding and implementation of the skills necessary for consistently providing “white glove service” to both patients and practice providers, through excellent communication and leadership skills.
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Consistent record of achieving and maintaining organization’s financial revenue goals, with direct understanding and implementation of sales and service objectives to overall rapid growth of an organization.
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Knowledge of research SOPs
- Knowledge of paper and electronic source
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Direct experience in conflict management, difficult conversations, culture setting, talent management, attraction and retention of employees, motivation and coaching of employees.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:
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Understands how to deliver, execute, hire for and train exceptional customer service and satisfaction.
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Ability to partner with Operational Leadership to develop annual business plans and strategies and implement the plan through the practice.
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Strong leadership, administrative and time management skills.
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Ability to build, create and guide strong relationships with physicians, team members, vendors and patients.
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Able to determine, segregate, and maintain confidentiality of privileged and sensitive information.
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Excellent organizational skills and problem-solving skills, with ability to manage multiple responsibilities.
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Excellent writing, editing, and proofing skills.
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Excellent listening, oral and written communication skills.
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Tactful, mature, and able to get along with diverse personalities.
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Able to build bridges, have difficult conversations and set culture to create an organization which focuses on serving others.
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Consistently drives and exemplifies professional behavior in all aspects of position.
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Self-motivated, high achiever, capable of creating and fostering a team environment.
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Focused on delivering and maintaining a minimum of 4.5 stars patient and employee reviews on all platforms.
Our competitive benefits package includes the following:
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Medical, Dental, and Vision insurance
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Short-term/Long-term disability
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Life and other voluntary plans
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401(k) plan
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Employee Referral Program
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Paid Time-Off
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Company-Paid Holidays
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Physical Requirements: Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals.
Equal Employment Opportunity:
Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.
Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.
Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks.
No phone calls or agencies, please.
