Full-time: 40hrs/wk
Schedule:
Monday: 11:30am - 8pm
Tuesday: 9:30am - 6pm
Wednesday: 10:30am - 7pm
Thursday: 9:30am - 6pm
Friday: 8:30am - 5pm
Get to know us!
Located in Lancaster County at 1886 Rohrerstown Road, East Petersburg, the Center for Autism and Developmental Disabilities (CADD) is a regional center of excellence that serves patients and families in Central Pennsylvania. We have a multidisciplinary team (from the fields of psychiatry, nursing, psychology, applied behavior analysis, social work, and counseling) with recognized expertise in the treatment of the social, emotional, and behavioral issues affecting individuals with Autism Spectrum Disorder (ASD) and Intellectual Disability (ID). We offer center-based services, which include diagnostic evaluations, short-term consultation and ongoing treatment. In addition, we provide community-based services, which include ABA (Applied Behavior Analysis) for adults in a variety of settings.
Who we serve…
While CADD clients and families are all impacted by a developmental disability, we often support them with a variety of other concerns. These include but are not limited to: anxiety, ADHD, depression, OCD, social skills, interpersonal relationships, and family and caregiver support.
Belonging at WellSpan: Welcome. Respect. Value.
WellSpan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.
WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.
General Summary
Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience.
WellSpan Philhaven
Situated on more than 200 acres, WellSpan Philhaven’s main campus in Mt. Gretna, PA, is a tranquil place with walking trails nestled within a picturesque forest and adjacent to an operating farm. The campus provides an atmosphere of peace and serenity for our clients. Our most comprehensive continuum of care, which includes more than 20 programs and services is located at this main campus.
At WellSpan Philhaven, we help address mental health conditions such as depression, anxiety, bipolar disorder, attention deficit disorder, phobias, post-traumatic stress disorder and more.
Duties and Responsibilities
Essential Functions:
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Serve as an in-person, patient-facing representative to greet clients, manage check-in and check-out processes, and collect necessary registration documentation.
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Manage a high-volume, multi-line phone system, including scheduling appointments, transferring calls to appropriate staff, and accurately documenting and forwarding messages.
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Scan and upload documents accurately into the electronic health record (EHR) system.
- Ensure that patient Race, Ethnicity, and Language information is properly documented.
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Collect copayments and reconcile/close the cash drawer daily.
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Schedule patient evaluations, consultations, and follow-up appointments in a timely manner.
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Participate in cross-training initiatives to support team coverage and operational efficiency.
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Maintain strict compliance with all HIPAA regulations and confidentiality standards.
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Process and forward missed appointment notifications in accordance with WellSpan’s Missed Appointment Policy.
Common Expectations:
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Maintains established policies and procedures, objectives, quality assessment and safety standards.
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Complies with missed appointment policy (Admin 104).
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Supports Quality initiatives as determined by individual clinic site.
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Completes required education and competencies in a timely manner.
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Processes mail including scanning and tasking if applicable.
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Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
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Establishes and maintains files and records on an ongoing basis.
Qualifications
Minimum Education:
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Certificate Program Professional Medical, Administrative or Business School Required or
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High School Diploma or GED With 12 or more months of customer service experience Required
Work Experience:
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Less than 1 year Relevant experience Required
Courses and Training:
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Medical terminology within 180 days Preferred
Knowledge, Skills, and Abilities:
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Excellent interpersonal/communications skills.
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Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills.
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Computer skills to include typing.
Benefits Offered:
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Comprehensive health benefits
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Retirement savings plan
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Paid time off (PTO)
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Education assistance
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Financial education and support, including DailyPay
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Expanded Paid Parental Leave
For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)
WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.
