Location: eden Prairie, MN (100% Onsite)
Pay Rate: $25.00/hour
Position Type: Contract to hire
Duration: Approx. 6 months with potential extension
Start Date: ASAP
This customer-facing support role is responsible for providing timely and professional assistance to clients through both phone and email communication. The ideal candidate will serve as a key point of contact for customer inquiries, helping resolve issues, answer questions, and ensure a positive customer experience.
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Receive, evaluate, and direct incoming phone calls in accordance with established guidelines and procedures.
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Assist customers by providing detailed and accurate information regarding products and services.
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Respond promptly and professionally to customer questions and concerns via phone and email.
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Enter and maintain customer information and records with a high degree of accuracy.
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Recommend process improvements that enhance efficiency and overall customer satisfaction.
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Provide administrative and operational support as needed.
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Perform additional customer service-related duties as assigned.
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High school diploma or equivalent required.
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At least one year of experience in customer service, front desk support, or a call center environment preferred.
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Previous experience in a healthcare, medical office, or patient-facing setting strongly preferred.
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Comfortable using Microsoft Office applications, email platforms, and data entry systems.
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Strong written and verbal communication skills.
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Excellent organizational, problem-solving, and time management abilities.
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Ability to manage competing priorities and work effectively in a fast-paced environment.
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Dependable with a strong sense of accountability and professionalism.
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Must be located in the Minneapolis area.
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Passionate about delivering exceptional customer service and building positive relationships.
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Excellent listener with the ability to communicate clearly, confidently, and professionally.
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Patient, empathetic, and committed to helping others.
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Flexible and open to coaching, feedback, and continuous improvement.
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Team-oriented individual who enjoys supporting colleagues and contributing to shared success.
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Curious, humble, and motivated by making a meaningful impact.
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Comfortable interacting with healthcare professionals, business leaders, and other professional contacts.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you!
Beacon Hill. Employing the Future (TM)
