This role is hands-on from day one: supporting users, resolving issues, and maintaining IT operations across multiple locations, while gradually expanding into process ownership, documentation, and system improvements.
- Troubleshoot end-user issues (hardware, software, network, printers)
- Manage onboarding/offboarding and user access (Microsoft 365)
- Maintain and prioritize ticket queue with clear documentation
- Support multi-site environment across 60+ locations
- Travel 1–2 times per week to Brooklyn, Queens, and Staten Island locations
- Work with vendors and validate work performed
- Assist with equipment deployments and issue resolution
- Create and maintain SOPs, guides, and documentation
- Identify recurring issues and implement long-term fixes
- Contribute to improving IT workflows and support processes
- Take ownership of assigned locations and support outcomes
- Help build training materials and internal documentation
- Grow into a Lead-level role with increased responsibility over time
- 5+ years of IT support experience preferred
- Minimum 2–3 years in a service desk or end-user support role (required)
- Experience supporting multiple users or locations
- Windows and endpoint troubleshooting
- Microsoft 365 administration (user management, permissions)
- Networking fundamentals (DNS, DHCP, connectivity)
- Printers, peripherals, and on-site troubleshooting
- Experience working in a ticketing system
- Strong troubleshooting and problem-solving ability
- Ability to prioritize and work through multiple issues efficiently
- High accountability—tasks are completed and properly documented
- Comfortable in a fast-paced, hands-on environment
- Interest in growing beyond support into systems and operations
- $65,000 – $78,000 base salary
- Based on experience and capability
- Growth tied to performance and expanded responsibility
- Health, dental, and vision insurance
- Paid time off (PTO) and holidays
- Career growth into Lead / Supervisor role
- Direct mentorship from IT leadership
- Exposure to multi-site IT operations and infrastructure
- Opportunity to build processes, documentation, and workflows
- On-site role with local travel required
- Fast-paced, multi-location support environment
- Lean IT team with high ownership
- Focus on improving systems, not just reacting to issues
- Mid-level IT professionals ready to take on more responsibility
- Candidates looking to grow into leadership over time
- Individuals who take ownership and improve systems
- Entry-level candidates
- Senior engineers or IT managers
- Candidates looking for a low-responsibility or slow-paced role
Required
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2 - 3 years: Service desk or end-user support
Preferred
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5 year(s): IT support experience including hardware/software/network installation & maintenance
Required
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Associates or better in Computer Science or related field
Preferred
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Bachelors or better in Computer Science or related field
Required
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Preferred
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Enthusiastic: Shows intense and eager enjoyment and interest
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Team Player: Works well as a member of a group
Preferred
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Self-Starter: Inspired to perform without outside help
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
