Truck Country is seeking a driven and experienced Assistant Service Manager to help lead our service department operations. This role is critical in ensuring high-quality repairs, exceptional customer service, and a safe, efficient work environment. You’ll partner closely with the Service Manager to support technicians, drive performance, and keep operations running smoothly.
What You’ll Do
- Support day-to-day service operations and step in as a leader when needed (including after-hours/on-call support)
- Coach, mentor, and hold technicians and service staff accountable for performance and procedures
- Resolve customer concerns and manage high-priority repair follow-ups
- Oversee technician efficiency, training, and development
- Assist with hiring and performance management of service team members
- Manage repair authorizations and monitor workflow
- Track and address comebacks, ensuring quality control
- Maintain shop safety, cleanliness, and compliance standards
- Oversee shop equipment, tooling, and facility-related needs
- Support budgeting efforts and monitor department expenses
- Handle administrative duties including scheduling, time-off approvals, and service-related A/R follow-up
What You Bring
- High school diploma or equivalent
- Proven leadership experience in a service or shop environment
- Strong communication, problem-solving, and organizational skills
- Ability to manage multiple priorities in a fast-paced setting
- Detail-oriented with a focus on accountability and follow-through
- Proficiency in Microsoft Office (Word, Excel)
- Comfortable working with technicians and customers in challenging situations
Work Environment
- Combination of indoor shop and outdoor conditions
- Exposure to noise, dust, and shop-related materials
- Physically active role with occasional lifting (up to 50 lbs)
Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 70 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
People with a criminal record are encouraged to apply
Experience:
- heavy-duty truck repair: 3 years (Required)
- Dealership: 3 years (Preferred)
- leadership: 2 years (Required)
Work Location: In person
