60% of time the Events & Operations Specialist:
Interprets event documents and diagrams to determine event needs; prioritizes work sequencing and order of task completion considering current and future meeting room usage and determines equipment to remain; identifies or anticipates problems and takes corrective action.
Applies knowledge of fire safety codes and ADA guidelines to determine correct aisle width and safe entries and exits; sets up seating, tables, staging, program aids, and equipment; sets up and troubleshoots audio-visual operations including sound and lighting equipment such as sound systems, wireless microphones, mixers, video and data projectors, and connects telephone and audio data lines; recommends service improvements for all areas of the facility; monitors and controls facility environment including HVAC and lighting; observes facility and equipment to ensure compliance with risk management objectives and public safety; observes, responds to, and reports unusual occurrences such as theft, vandalism, illness, and drug and alcohol related problems; recommends safety and security solutions.
Provides customer service and communicates with facility users to ensure event needs are met; assesses and resolves customer complaints. Assists customers and visitors with directions and information regarding events. Uses feedback to report program success and customer satisfaction. Evacuates customers in emergencies.
Performs basic facility and equipment maintenance and cleaning; monitors cleanliness of facility; performs basic equipment repairs; replaces light bulbs; performs special projects as assigned.
40% of time the Events & Operations Specialist:
Completes building opening and/or lockdown procedures and opening or securing event spaces.
Serves as a point of contact for the Student Union Building before and/or after building hours are closed or in place of a Manager on Duty.
Provides event equipment setup in the Student Union, Alumni & Friends Center, Special Events Center, outdoor spaces, and other campus event facilities.
Performs custodial and facilities services for the Student Union, Special Events Center, Alumni & Friends Center, and other food service and event locations on campus.
Participates in and supports workplace safety and emergency procedures in the Student Union.
