Location: Troy, NY
Category: Staff Positions
Job Type: Hourly
Posted On: Mon Jul 13 2026
Job Description:
The Solutions Advocate provides excellent service to students by creating a personalized experience for all. As a member of the Solutions team, the Solutions Advocate will support students with navigation of processes that are often barriers throughout the college experience, while ensuring the delivery of tone and hospitality of the institution.
Job Description:
The Solutions Advocate will:
- Provide proactive ongoing support to students to help them navigate academic, financial, and personal challenges to enhance the student experience.
- Monitor email inboxes, phone calls, and walk-ins to ensure students receive the information needed in a timely manner.
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Assist in proactive student-centered responses and processes relevant to registrar, financial aid, and student account procedures that are often a barrier to students.
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Execute outreach related to the Integrated Communication Plan including, but not limited to, student account holds, class registration guidelines, financial aid information, and upcoming events within the Solutions department.
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Process all student payments, department deposits, and scholarships.
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Utilize database systems including, but not limited to, Self-Service, Colleague, TouchNet, Mongoose, Pharos, and Slate.
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Manage a caseload of new students during their first year and work with faculty to enhance the student experience in and outside of the classroom.
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Partner with Student Success to provide individualized, intentional outreach to students based on their grade performance each semester.
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Support New Student Orientation, onboarding events, and other campus events.
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Provide feedback on processes and procedures to create more student-centered experiences.
The estimated wage range is $20.51 to $20.56 per hour for 37.5 hours per week for 52 weeks.
Job Requirements:
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Associate degree
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Effective interpersonal, organizational, and communication skills
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Demonstrated ability to work in teams
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Commitment to student success and mission of the College
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Ability to maintain confidentiality
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Evening and weekend hours will be expected (with advance notice) throughout the year
Additional Information:
RSC offers a dynamic college environment and friendly work atmosphere. Visit our Employment Opportunities page for additional available job openings at RSC.
Russell Sage College is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability, veteran status, citizenship or immigration status, sexual orientation, military status, predisposing genetic characteristics, pregnancy, gender, gender identity or expression, familial status, status as a victim of domestic violence, reproductive health decision making, criminal history, and any other legally protected characteristic protected by federal, state or local law. In this regard, opportunities for advancement will be made available without bias. The College is also subject to state and federal laws, supports efforts to attract and retain fully qualified women and other minority group members for faculty and other positions. Russell Sage College will comply with the letter and intent of all State and Federal laws and applicable orders pursuant to Equal Employment Opportunity.
- Applications accepted until position is filled.
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Reports to: Director of Solutions and the Student Experience
