Chick-fil-A Creekwood (Will be relocating to new store Chick-fil-A Heritage Harbour this summer) is seeking energetic, results-driven Directors, Operational Leads, and Supervisors with one year or more of Chick-fil-A operation leadership experience, to join our leadership team. In these roles you will play a crucial role in supporting the daily operations of the restaurant, working closely with the Owner/Operator to ensure the business runs efficiently and maintains the highest standards of food quality, customer service, and overall operational excellence. This role requires a strong leader who can inspire teams, optimize processes, and implement strategies that drive success.
Position Type: Full-Time
Benefits:
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Health benefits available
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401k with company match (eligibility requirements apply)
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Access to scholarships up to $3,000 per year
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Free meals
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Leadership development opportunities
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Positive work environment
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PTO
Key Responsibilities:
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Operational: Assist the Owner/Operator in overseeing day-to-day restaurant operations, ensuring efficiency in both the front and back of house, and maintaining Chick-fil-A’s high standards for food quality and customer service.
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Team Leadership: Provide leadership, guidance and support to restaurant staff, including kitchen, front-line, and leadership teams. Foster a positive, high-performance work environment that encourages teamwork, accountability, and professional growth.
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Staff Development: Assist with recruitment, training, and development of new team members. Provide coaching and feedback to staff to ensure they meet performance standards and are equipped for success in their roles.
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Customer Service Excellence: Ensure exceptional customer service by leading the team in delivering Chick-fil-A’s signature hospitality. Address customer concerns or issues promptly, ensuring resolution in a professional and friendly manner.
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Operational Efficiency: Implement and monitor systems that improve operational efficiency, reduce costs, and enhance productivity. Work to optimize kitchen flow, service times, and inventory management.
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Health & Safety Compliance: Ensure that the restaurant maintains a clean and safe environment for both employees and customers. Uphold food safety regulations and health code standards, conducting regular audits and inspections.
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Reporting & Analysis: Track and report on key performance indicators (KPIs), including sales, labor costs, customer satisfaction, and inventory. Collaborate with the Operations Director to analyze trends and implement improvements.
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Problem-Solving & Decision Making: Address operational challenges as they arise, making decisions that align with business goals and company values. Work with the leadership team to implement solutions and make adjustments as needed.
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Financial Oversight: Assist in monitoring and controlling costs, including food, labor, and operational expenses. Help the Operations Director create and manage the budget, making recommendations for adjustments when necessary.
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Collaboration with Leadership: Work alongside other leadership team members to align goals, priorities, and strategies for the restaurant. Support initiatives that enhance team cohesion and improve overall restaurant performance.
Qualifications:
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Requires at least 1+ years of Chick-fil-A operational leadership experience
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Proven ability to lead, motivate, and manage teams effectively
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Strong understanding of restaurant operations, including customer service, food safety, inventory management, and cost control
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Excellent communication and interpersonal skills, with the ability to work collaboratively with team members at all levels
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Strong problem-solving skills and ability to make decisions in a fast-paced environment
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Ability to manage multiple priorities, adapt to changing needs, and remain calm under pressure
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High school diploma or equivalent required; additional education in business, hospitality management, or related field is a plus
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Must be able to meet the physical demands of the position, including standing for extended periods and lifting up to 50lbs
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Basic computer proficiency and familiarity with POS systems and restaurant management tools
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Must have a valid driver’s license and reliable transportation
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Open availability
Desired Skills:
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Strong leadership, organizational, and time-management skills
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Ability to work independently and take initiative
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High attention to detail and commitment to excellence
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Positive attitude with a strong work ethic and team-focused mindset
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Customer-focused with a passion for providing exceptional service
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Ability to lead by example, setting the tone for a positive and collaborative work environment
Thank you for your interest in Chick-fil-A Heritage Harbour! We look forward to receiving your application.
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8-12 hour shifts
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Weekend availability
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Holidays
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On call
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Day shift
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Night shift
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Benefits:
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Flexible schedule
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Paid time off
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Health insurance
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Dental insurance
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Vision insurance
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Referral program
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Employee discount
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Paid training
Job Type: fulltime
Schedule:
Education: High school degree
Work location: On-site
