The Eye Institute of Utah | Salt Lake City, UT
Status: Full-time, Non-Exempt
Work Location: Onsite (In-person)
Reports to: Director of Clinical Operations and Administrator
The Surgical Counselor coordinates and manages all aspects of surgical scheduling following a patient’s exam or evaluation. This role serves as a key liaison between patients, physicians, surgery centers, and the billing team to ensure patients understand their procedure, financial responsibility, insurance coverage, and required pre- and post-operative care.
Coordinate scheduling for ophthalmic procedures including cataract, cornea, glaucoma, and retina surgery
Meet with patients to schedule surgery, pre-operative testing, and post-operative visits
Provide education on procedures, expectations, and pre-operative instructions
Verify insurance benefits and obtain prior authorizations as required
Review financial responsibilities and collect patient payments when applicable
Complete and process surgical documentation and patient consents
Coordinate pre-surgical requirements including medications, equipment, and facility protocols
Communicate necessary information to surgery centers and billing teams
Provide coverage for other surgical schedulers as needed
High school diploma required; college degree preferred
Insurance verification and prior authorization experience required
Knowledge of ophthalmic procedures and terminology preferred
Excellent communication and customer service skills
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced clinical environment
Schedule
Full-time
Day shift (8-hour shifts)
401(k) with employer matching
Health, dental, and life insurance
Employee assistance program
Employee discounts
Paid time off
Work Location: Salt Lake City, UT – In person
The Eye Institute of Utah complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
The Eye Institute of Utah is a leading vision care and clinical research center serving the Intermountain West for over 40 years. Based in Salt Lake City, we provide comprehensive eye care and advanced treatments including cataract and refractive surgery (LASIK, ICL, premium IOLs), glaucoma and dry eye care, retina services, and corneal surgery. Our 30,000-square-foot facility includes a state-of-the-art outpatient surgical center, full clinic, and an active clinical research department. Supported by a team of 70+, including surgeons, physicians, optometrists, technicians, nurses, and administrative staff, we are known for exceptional patient care, innovative technology, and leadership in ophthalmic research.
