A Service Manager will need to fulfil the following important duties and responsibilities to excel at their job:
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Developing and implementing service standards and procedures for the service delivery department
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Setting up and maintaining the service desk
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Supervising other members of the service delivery team
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Maintaining customer relationships and improving response and delivery times
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Updating service methods to improve overall efficiency
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Resolving any service problems and customer complaints
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Conducting periodic appraisals of team members and identifying areas for improvement
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Creating and presenting regular reports to senior management
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Developing contracts for Commercial Contractors and Developers who have ongoing rental or purchase needs
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Instructing customers on equipment operation, care and maintenance
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Inspecting rental equipment on return, looking for any damage and returning deposits
