General Manager
The Tim Hortons Manager is responsible and accountable for the execution and delivery of all operational performance objectives resulting in guest satisfaction.
Operational Management
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Ordering supplies and overseeing building maintenance,cleanliness and security
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Accountable for production of Always Fresh standards and waste levels
Financial Management
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Using restaurant specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets, controls Food/Paper/Labour costs in the restaurant, and administers payrolls
People Management
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Accountable for recruiting new team members, performance management including training and developing new and existing team members and motivating and encouraging team to achieve targets
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Builds the restaurants’ “bench strength" by identifying and developing high potential employees for progression to the next level
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Sets goals and objectives for his/her team
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Ensures ‘open door’ policy for all team members
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Has excellent communication skills – ensures ongoing day to day communication with all shifts through communication log or other means
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Provides open communication with General Manager and Restaurant Owner
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Responsible for restaurant compliance with all applicable legislation
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Ensures high standards of guest experience are maintained and demonstrated as a top priority
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Implements, and instills in their teams, company policies, procedures, ethics
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Handles guest complaints and queries with professionalism and concern
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Prepares reports and other performance analysis documentation
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Establishes relationships with the local community and undertakes activities which comply with the company’s corporate social responsibility programs
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Establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests
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Provides leadership and direction around waste management procedures
Health & Safety
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Is familiar with and works in compliance with occupational health and safety legislation
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Uses or wears personal protective equipment or clothing as required
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Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
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Knows, understands and follows safe work practices and procedures
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Ensures restaurant has a health and safety program in place
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Takes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented
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Conducts regular workplace inspections
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Responds to and corrects unsafe acts and conditions
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Reports work related injuries and illnesses to the appropriate internal and external authorities
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Performs accident investigations for all work related injuries and illnesses
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Enforces employee compliance in regard to the restaurant’s health and safety policies and procedures
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Initiates performance counseling and takes disciplinary actions for noncompliance in matters related to health and safety
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Keeps the Restaurant Owner apprised on any conditions or practices that may pose a hazard to employees
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Makes recommendations for improvement to the restaurant’s health and safety practices and program
Postural & Physical Demands Requirements
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Frequent reaching above waist,chest,and shoulder level, as well as below waist level
- Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
- Continuous standing on tiled surfaces for all tasks
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Ability to stand for long periods of time without a break
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Frequent hip flexion while walking for all tasks
- Occasional lifting of boxes of supplies/products weighing from <5 – 50 lbs. vertically from floor to knuckle height
- Occasional lifting of milk crates weighing between 5 –30lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height
- Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)
Brand: Tim Hortons
Address: 3850 LyMan Dr Hilliard, OH - 43026
Property Description: 5633 - LYMAN, OH
Property Number: 5633
