About Standard Process
For more than 95 years, Standard Process Inc. has been a visionary leader in whole food nutrient solutions. Our whole food philosophy and mission to change lives extends far beyond our supplements to the very people we employ. This strong foundation has created an environment where our employees are seen as members of our family and are given the tools and resources to succeed, both personally and professionally.
Job Summary
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Handle major business system usage and support incidents and problems (ERP, CRM, BI, WMS, eCommerce website, shipping systems, LIMS and more)
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SQL support and troubleshooting.
- Handle SQL reports and procedures
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Desktop, laptop, and other end user device support.
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Break/Fix, configuration issues, troubleshooting, software installations, and hardware repair.
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Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from internal and external users experiencing problems with hardware, software, networking, and other computer-related technologies
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Respond to incoming support calls as level 2 support. May respond as level 1 support if required. Ensures all incidents are resolved against SLAs.
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Log and track calls using problem management database and related problem documentation.
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Responds to failed jobs and error alerts
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Intranet site administration and support.
- Computer imaging and deployment.
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Software packaging and deployment
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Create and maintain knowledgebase and similar documentation of existing systems / upgrades
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Maintain and extend printing infrastructure as needed
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Administer passwords for supported systems
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Audio / Visual support for events and meetings
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Ad hoc Customer training
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After hours work may be necessary for outages, upgrades and projects
Responsibilities
Benefits Package
We offer a comprehensive and competitive benefit package, which includes:
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Competitive salary and annual incentive program
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Comprehensive health care and flexible benefit plan, including pet insurance
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Company-matched 401(k) plan
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Profit sharing plan
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On-site childcare with highly accredited curriculum (Palmyra, WI)
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Platinum WELCOA award-winning wellness program, including:
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On-site 24x7 fitness center (Palmyra, WI)
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Whole food court (Palmyra, WI)
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On-site chiropractic care
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On-site massage therapist
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Personal trainer
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Daily fitness classes
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On-site life coach
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Generous monthly Standard Process supplement allowance
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Paid vacation and holiday time
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Educational assistance
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Company hosted outings and events
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Strong community involvement
Apply today and become part of the Standard Process family!
This role is not eligible for employment visa sponsorship. Candidates must be authorized to work in the United States without the need for employer sponsorship, now or in the future.
