We are looking to fill a spot for one receptionist, at a small, one-doctor, practice in Tustin, CA. We are looking for someone who loves to help animals, is able to multi-task, and is able to learn on the job.
This is a full-time position and will include weekend hours.
Duties include, but are not limited to:
- Answering phones (4 line system)
- Scheduling appointments and triaging emergencies as needed
- Checking emails
- Getting patients settled in exam rooms and collecting patient history and vitals for the doctor
- Out-bound calls for follow-ups with patient's owners, as well as obtaining medical records from other hospitals for mutual patients, etc.
- Presenting and explaining charges for services, including processing the payments
- Answering client's questions regarding products and services, as well as client education on non-medical pet care (heartworm and flea prevention, house-breaking, training facilities, etc.)
- Manage multiple medical records, electronic charts, and correspondence
- Front of house maintenance (includes removal of animal waste from lobby) and ensure hospital is neat and clean at all times (inside and outside)
- Open and close cleaning duties are shared by everyone in the hospital and does include cleaning up animal waste at times
Skills & Qualifications:
- High school diploma / GED or equivalent
- At least one year in customer service related field of work (medical experience is a plus)
- Great listening and communication skills
- Compassion for pets and their owner's - ability to understand and handle other's reactions with compassion is key
- Ability to lift at least 45 pounds
- You will be exposed to hazards associated with frequent animal handling such as allergens, contagious disease, noises, odors, potential bites, scratches, and animal waste
- Ability to multi-task is needed to do this position well
- Must be a team player, and willing to learn on the job
If you love to help animals, like to learn new things, and have a great work ethic and fun/friendly attitude, we'd love to set up an interview! Send us your resume through Indeed, and we will give you a call!
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- Employee discount
- Paid time off
Application Question(s):
- Are you able to work short weekend and holiday hours?
- Are you available Monday - Friday between the hours of 7 am - 6 pm?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- Animal handling: 1 year (Preferred)
Language:
- English/Spanish (Preferred)
Work Location: In person
