Job Summary
We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. This pivotal role requires a passionate leader who thrives in a fast-paced environment, ensuring exceptional guest experiences while driving revenue growth and operational excellence. The ideal candidate will possess strong managerial skills, a comprehensive understanding of hospitality management, and the ability to motivate teams to deliver outstanding service standards. As the face of the hotel, you will be responsible for maintaining high guest satisfaction, managing financial performance, and fostering a positive work environment that promotes teamwork and continuous improvement.
Duties
- Oversee daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services to ensure seamless service delivery.
- Supervise and manage hospitality teams, providing leadership, coaching, and development opportunities to enhance performance.
- Implement and uphold hotel guest service standards to ensure exceptional guest experiences that foster loyalty and positive reviews.
- Manage hospitality operations budgets, including revenue management, cost control, and financial planning to maximize profitability.
- Utilize property management systems (PMS) and hospitality reservation systems to optimize booking processes and improve operational efficiency.
- Coordinate with human resources on staffing needs, training programs, and employee relations to maintain a motivated workforce.
- Monitor night audit procedures and oversee financial operations such as billing accuracy, cash handling, and reporting.
- Develop strategies for revenue growth through marketing initiatives, upselling techniques, and local partnerships.
- Maintain property standards by conducting regular inspections and ensuring compliance with safety regulations.
- Foster strong guest relations by addressing concerns promptly and ensuring high levels of customer satisfaction.
Requirements
- Proven experience in hotel management or hospitality leadership roles with supervisory responsibilities.
- Strong knowledge of hotel management systems (PMS), property management software, and hospitality reservation platforms.
- Excellent leadership skills with the ability to manage diverse teams effectively across multiple departments.
- Exceptional customer service skills with a focus on exceeding guest expectations.
- Bilingual or multilingual abilities are highly desirable for communicating with diverse guests.
- Demonstrated financial acumen in managing budgets, revenue streams, and cost controls within a hospitality setting.
- Effective managerial communication skills to coordinate staff activities and relay information clearly across departments.
- Experience in human resources functions such as hiring, training, performance evaluations, and conflict resolution.
- Knowledge of night audit procedures, multi-line phone systems, phone etiquette, and guest relations best practices.
- Ability to adapt quickly in a dynamic environment while maintaining professionalism under pressure.
Join us as our Hotel General Manager to lead with passion, inspire your team, and create memorable experiences for every guest!
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
