SUMMARY
The Night Auditor position verifies and balances entries and records of financial transactions reported by various hotel departments during day. Duties will include:
- Follow proper audit procedures to balance the hotel’s daily revenue and expense transactions.
- Identify the causes of out-of-balance situations in a timely manner.
- Produce various reports for management.
- Take initiative to correct errors to prevent re-occurrence.
- Follow the hotel’s recommended guest arrival and departure procedures.
- Answer guests’ questions about the hotel services and amenities.
QUALIFICATIONS
- Prior cash handling experience necessary.
- High School graduate or G.E.D. equivalent.
- Requires high school math level.
- Ability to communicate effectively with the public and other employees.
- Read, write and speak English fluently.
- Computer literate.
- No employee will pose a direct threat to the health/safety of self or others.
PERFORMANCE STANDARDS
- CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.
- WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.
- PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.
- SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.
- FRONT DESK OPERATIONS: Follow the hotel’s recommended guest arrival and departure procedures; understanding of computer-based front desk systems is sufficient to perform the primary responsibilities of the job; answer guests’ questions about the hotel services and amenities.
- NIGHT AUDIT PROCEDURES: Follow proper audit procedures to balance the hotel’s daily revenue and expense transactions; make few errors in the balancing process; identify the causes of out-of-balance situations in a timely manner; produce various reports for management; take initiative to correct errors to prevent reoccurrence.
- RETAIL SERVICES: Stock according to standards; know what items are available to guests; effectively handles guest transactions and/or questions; personally demonstrate effective sales skills.
ESSENTIAL FUNCTIONS
- Ensure that all charges of the day have been properly posted to the appropriate guest folio or master account.
- Ensure that all food and beverage outlets have been balanced and z’d out.
- Ensure that all front office charges, and miscellaneous charges and adjustments have been posted and balanced out.
- Ensure that all guest charges have been balanced and all appropriate reports have been run and all supporting documentation is attached to the appropriate reports.
- Maintain work area neat and organized.
- Post room and tax to each guest folio.
- Report all unsafe conditions immediately.
- Review and analyze all adjustments.
- Thoroughly understand accounting machines for front office and food and beverage functions. Ensure that each cashier outlet and front office cashier’s work has been properly completed and balanced.
- Answer telephones.
- Check guests in and out.
- Complete other duties as assigned by supervisor to include cross training.
- Attend all mandatory meetings.
- Inform management of any control problems.
