We are looking for an amazing OPERATIONS MANAGER who wants to be part of something bigger and help deliver LEGENDARY Hospitality, GREAT Times, and Lasting MEMORIES!
You are a hands-on, versatile leader who operates with urgency, leads with humility, and jumps in wherever needed—from managing the team to operating attractions. You are passionate about building a great brand, creating a place where people prefer to work, and making every guest feel like a VIP.
The Operations Manager oversees the daily operation of the arcade, bowling, attractions, and overall facility.
- Lead by example and hold the team accountable for an amazing guest experience
- Recruit, train, schedule, coach, and retain top talent
- Create a professional, positive, team-focused workplace
- Manage staffing, scheduling, cash controls, incident resolution, and opening/closing procedures
- Develop and maintain effective operating processes, procedures, and training materials
- Use operational and financial data to evaluate performance and improve results
- Serve as a hands-on utility player across all areas of the venue with emphasis on arcade and attractions
- Manage arcade, attractions, redemption operations, bowling and FoH areas
- Operate attractions and support any department as business needs require
- Maintain strong knowledge of arcade operations, including basic game repair, redemption, redemption POS systems, inventory, and reporting
- Achieve budget, labor, sales, and operating goals
- Maintain food quality, recipe consistency, and presentation standards
- Create and grow an axe-throwing and golf simulator league program, loyalty programs, events, promotions, and other guest-focused revenue opportunities
- Support vendor management, new programs, and future venue offerings
- Ensure the facility is consistently clean, safe, sanitized, and in excellent repair
- Perform full-facility opening and closing responsibilities
- Complete other duties as needed
- 3–5+ years of hands-on management experience in restaurant, entertainment, arcade, or hospitality operations
- Genuine passion for arcade operations, hospitality, and guest experience
- Experience in a high-volume, fast-paced environment
- Working knowledge of arcade games, basic troubleshooting and repair, redemption operations, and POS systems
- Strong leadership, communication, organization, and problem-solving skills
- Process-focused, creative, financially responsible, and continuously looking for ways to improve the business
- Understanding of budgets, labor management, cost controls, reporting, and P&L
- Availability to work nights, weekends, and holidays
- Four-year degree or equivalent work experience
- Food Safety Certification and knowledge of applicable regulations
- Must be at least 21 years old
Must be able to stand and move at a fast pace for several hours; bend, reach, kneel, mop, and sweep; work in hot and cold conditions; and frequently lift or carry up to 25–50 pounds.
If you meet these requirements and share our passion for LEGENDARY GREAT MEMORIES, we would be honored to welcome you to the 1UP family!
Follow us on social media at @PLAYat1UP.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
1UP Entertainment + Social is an Equal Opportunity Employer. We are committed to an inclusive culture that celebrates every individual’s unique skills, experiences, and abilities. We do not discriminate based on any characteristic protected by applicable federal, state, or local law.
