Job Title: Customer Service Representative
Pay Rate: $18/hr.
Location: El Paso, TX 79901
Duration: 6+ months, could extend or convert based on business needs
Shift: Mon-Fri (6:30am–3:00pm)
RESPONSIBILITIES:
- Product and systems knowledgeable.
- Takes and manages / troubleshoots consumer calls.
- Understands connectivity and non-connectivity consumer products designed for the home environment (Bluetooth, App, and Wi-Fi connectivity controlled)
- Accurately logs in all calls into Oracle® based system.
- Properly escalates consumer calls as needed.
- Follow up with consumers as needed.
- Identifies opportunities being expressed by the consumer.
- Manages personal Identifiable Information properly.
- Meets key process indicators set by the department.
- Listens to and implements all coaching.
EDUCATION OR EQUIVALENT REQUIRED:
- High School diploma or equivalent
EXPERIENCE REQUIRED:
- 1 -2 years of call center experience preferred
- If not call center a job that required phone presence or customer facing
SKILLS REQUIRED:
- Customer Service experience
- Experience with Bluetooth, App, and Wi-Fi connectivity devices
- Excellent communication skills
- Ability to understand and follow oral and written instructions.
- Working knowledge of Microsoft Office applications (Word, Excel, Project, Power Point)
- Ability to sit for extended periods of time.
- Must be dependable and prompt.
#CNX100
Pay: $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
Work Location: In person
