JOB TITLE: Case Manager (HVRP)
DEPARTMENT: Homeless Veterans Reintegration Program (HVRP)
REPORTS TO: Program Manager
EFFECTIVE DATE: July 1, 2025
POSITION STATUS: Hourly, non-exempt
WHY WORK HERE?
We are a progressive public not-for-profit organization that identifies service delivery gaps in the community, building programs to address community needs, and continually strives towards being best of class in our practices and empowering staff with our leadership.
GENERAL POSITION SUMMARY
Our Homeless Veterans Reintegration Program (HVRP) assists veterans who are homeless, or at risk of becoming homeless in achieving employment. The HVRP Case Manager provides comprehensive case management services to homeless veterans, supporting them in overcoming barriers to employment and achieving long-term stability. This role involves conducting assessments, developing individualized service plans, coordinating supportive services, and guiding participants through job training and placement opportunities. The Case Manager works collaboratively with community partners, employers, and support agencies to connect veterans with resources such as housing, mental health services, and benefits. The Program Coordinator, Project ELEVATE reports to the SCSEP Program Manager and works closely with the Career Navigator. As a team they will communicate with internal and external stakeholders in the furthering of SCSEP Elevate program initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following core responsibilities define this role. Additional duties may be assigned as needed.
Outreach & Participant Engagement
- Conduct outreach to shelters, food banks, VSOs, and other partners to recruit eligible veterans.
- Build and maintain relationships with WorkSource Oregon, WIOA providers, and DVOP specialists.
- Represent the program at job fairs, community events, and resource fairs.
Case Management & Employment Support
- Assess eligibility, complete intakes, and enroll participants per ESO and DOL-VETS guidelines.
- Develop Individual Employment Plans (IEPs) with participants, identifying strengths, barriers, and employment goals.
- Connect veterans to resources for housing, transportation, childcare, and healthcare.
- Provide job coaching, resume support, and career counseling.
- Work with community partners and internal resources to remove barriers of employment through support services.
Employer & Community Partnerships
- Establish partnerships with employers, training programs, and community agencies to expand job opportunities.
- Advocate for participants by coordinating access to employment, training, and support services.
- Co-facilitate weekly job club, develop curriculum, and coordinate guest speakers.
Compliance & Data Management
- Maintain accurate case notes and track services in Salesforce and VGRS.
- Ensure compliance with ESO policies and DOL-VETS regulations.
- Attend staff meetings, professional development activities, and required DOL-VETS trainings.
Employer & Community Partnerships
- Establish partnerships with employers, training programs, and community agencies to expand job opportunities.
- Advocate for participants by coordinating access to employment, training, and support services.
Confidentiality:
- Handle confidential and sensitive information with the utmost discretion. Maintaining confidentiality is a must.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential function of the job satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
- Excellent listening and advising skills.
- Organizational skills and attention to detail.
- Problem-solving abilities and adaptability.
- Strong ability to motivate and develop others.
- Demonstrate sound judgement and independent decision making.
- Proficiency in using technology for communication and research purposes.
- Must have the ability to work well with all levels of the organization and individuals with multiple barriers.
EDUCATION and/or EXPERIENCE
- Bachelor's degree in human development or social services, psychology, or a related field, or a minimum of 2 years of case management experience preferred.
- Excellent written and verbal communication skills.
- Demonstrated interest in working with veterans and the ability to be compassionate and understanding.
- Must possess a valid Driver’s License.
- Able to drive throughout Deschutes and Crook counties.
- Working knowledge of career planning.
- Experience with Microsoft Word, Excel, PowerPoint, email, and the Internet.
ABOUT ESO
Mission: To unlock opportunities by empowering children and adults with disabilities, veterans, and underserved populations.
Vision: To deliver transformative disability services, workforce development, and housing programs, empowering individuals and families to lead fulfilling lives and enriching communities across Oregon.
Core Values are the ESSENCE of who we are: Excellence, Service, Stewardship, Equity, Nurture, Compassion, and Empowerment.
"Your life and mine shall be valued not by what we take... but what we give." - Edgar Allen, Easterseals Founder. ESO has been serving the Oregon community for 77 years in filling gaps for the disabled, veterans, low income and older adults with education, career assistance and housing.
Equal Opportunity Statement: ESO is an equal opportunity employer. In accordance with applicable law, the company prohibits discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin, or ancestry, physical or mental disability, sexual orientation, genetic information, uniformed service, or any other consideration protected by federal state and local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee.
EXPECTATION FOR ALL EMPLOYEES
Easterseals Oregon employees are expected to support the mission, vision, and values.
Pay: $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
