Piper Products, a proud part of CFS Brands, has been designing and manufacturing innovative commercial foodservice equipment for over 50 years. We provide high-quality solutions for food holding, serving, transport, and meal delivery to schools, healthcare facilities, restaurants, and other foodservice operations. As part of CFS Brands, we are backed by a global leader committed to innovation, quality, and customer success.
We're Hiring: Quality Manager
About This Role
The Quality Manager is responsible for leading and continuously improving Piper's quality management systems to ensure the production of safe, high-quality products. This role oversees quality standards, standardizes processes, conducts inspections, testing, and audits, and identifies quality risks to ensure compliance with customer, regulatory, and company requirements. The Quality Manager also develops and delivers training programs that promote quality awareness, process consistency, and a culture of continuous improvement throughout the organization.
Reports to: Global Quality Director
Location: On-site, Wausau, WI
Hours: Mon-Fri, 1st shift
Key Responsibilities:
- Maintain and drive project[s] work plan[s]
- Responsible for maintaining all NSF product documentation and audit readiness
- Provide support and guidance to in in-house testing laboratory
- Design, tracks and reports process metrics related to Quality
- Participates in the design, scheduling and execution of internal KAIZEN events and 8D reviews
- Provides quality related training for personnel ensuring that the appropriate level of knowledge is transferred to support the implementation of quality initiatives and work standards
- Participates in team projects or on information teams that share perspective and direction regarding product quality related issues
- Responsible for understanding and complying with applicable quality, environmental and safety regulatory considerations
- Participate in quality improvement initiatives to reduce defects and quality issues and make recommendations to improve the production process based on findings from quality analysis
- Assists and coordinates process validations and successful implementation of the corrective actions
- Interface closely with other cross-functional groups such as our Manufacturing, Engineering, Tech Services, Customer Service, Commercial, Sales and Quality
- Utilize basic statistical tools to analyze for trends or issues
- Identify, develop, and implement process controls to meet customer/specification requirements
- Participate in and support the maintenance of the Quality Management System and Maintain Quality Department business metrics
- Lead and / or support thorough investigations of quality issues (CAPA’s, Non-Conformances, Audit Observations, etc.) ensuring effective corrective and / or preventive actions occur
- Participate in cross-functional teams on process control, improvement, and optimization projects; participate in other continuous improvement projects
- Performs assessments of any given quality system to determine the effectiveness and dependability of such system
- Ensures all quality specifications are met for any given product or procedure and suggests methods to bring equipment and work procedures into compliance with quality control standards
- Direct support of project activities and all other associated Quality functions
- Assist in investigations, which includes interactions with vendors or Supplier Development and Procurement Management for issues associated with raw materials and components
- This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned
Education, Skills and Experience:
- Bachelor’s degree in engineering discipline or equivalent and at least 5 years of work experience in manufacturing required
- Ability to balance multiple priorities
- Excellent time management skills
- Must have excellent communication and organizational skills
- Must be self-motivated and have the ability to drive projects in a cross functional environment with focus on consumer protection and satisfaction
- Ability to design and prepare concise reports
- Ability to read part drawings and use measurement tools
- Ability to read, analyze, and interpret equipment technical manuals, periodicals, professional journals, technical procedures, ISO Standards, or governmental regulations
- Skilled in the use of MS Word, Excel and PowerPoint at an intermediate level
- Strong interpersonal and communication skills
- A strong desire to make work fun
- Additional classwork in management courses and problem-solving techniques such as statistical process control, Lean Manufacturing, FMEA’s, and process mapping
- Up to 10% travel, in support of customer and supplier visits
Pay: $100,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Military leave
- Paid time off
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person
