Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Responsible for setting the strategy of the Inside Sales team and managing, coaching, and developing Inside Sales and Lead Generation Representatives within a defined sales area. May manage multiple teams through subordinate supervisors.
Duties include but are not limited to:
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Responsible for market development, setting targets, and ensuring that revenue is generated for the Inside Sales department.
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Responsible for the strategic direction of Lead Generation and Inside Sales teams.
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Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow.
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Establishes, implements, and maintains administrative and technical procedures to provide responsive sales service to customers.
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Develops service policies, rates, schedules, procedures and methods.
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Ensures the volume of work produced meets product/service standards and exceeds quality standards.
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Ensures that departmental operating costs and profit goals are attained.
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Approves personnel activities concerning hiring, training, development, and evaluation of staff performance.
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Requires a bachelor's degree or an equivalent combination of education and experience.
- Requires at least 8 years related experience.
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Must be able to manage the work of team members to optimize performance.
- Requires ability to establish policies and manage business and operational aspects of assigned call center.
- Requires expert abilities with building relationships, listening, persuading, negotiating and managing time.
- Knows principles and processes for providing customer services.
- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Must have excellent written and verbal communication.
- Must be able to use Microsoft Office, SAP, Automatic Call Distributor and Customer Relationship Management software.
