Commercial Order Management Rep - Commercial HVAC Products | Carrier Enterprise | Houston, TX
Introduction:
The Commercial Order Management Representative is the support resource for our customers, partners, Commercial Sales and Multi-family teams. They are responsible for working collaboratively with the sales team as a technical advisor and Commercial/ product advocate. The Commercial Order Management Representative must be able to identify and provide reliable solutions for all Commercial and HVAC technical issues to assure complete customer satisfaction.
Company Description:
Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet or exceed our customers' HVAC/R needs.
Company Website: www.carrierenterprise.com
Essential Duties and Responsibilities:
- Order entry and engaging in order/project management for Commercial Sales
- Provide post-sales support to internal and external customers
- Track shipments and logistics to customer job sites on the sale of commercial equipment
- Interfacing with other departments, the manufacturer as well as the customer on outstanding orders to ensure accurate processing of open PO orders based on commercial project timelines.
- Establish and maintain good relations with customers by providing prompt and courteous service for all customers including walk-in and telephone calls.
- Assist with new hire training and onboarding
- Review the AOM Margin holds for updating the X or J Quote records to improve margins
- Review the open order report for aging extended warranties and startups, aging (FOB) Holds, and other orders that may need attention
- Review the AP Statements for direct ships that have not been invoiced to reduce and/or eliminate lost discounts and delayed sales.
Required Qualifications:
- Our Products are commercial and residential HVAC parts and equipment, therefore, experience working with contractors is desired.
- Ability to handle multiple tasks in a fast-paced environment
- Solid problem-solving abilities with the competence to make recommendations
- Excellent customer service skills
- Strong computer skills required (Microsoft applications is a must)
Educational / Experience
- High School Diploma or equivalent with three years' experience
- 2 years minimum experience in sales, project management, or customer experience for HVAC or similar / relevant industry
Benefits:
- Health Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance (Short-term and Long-term)
- Employee Assistance Program (EAP)
- Tuition Reimbursement & Professional Development
- Paid Vacation & Sick time
- Company Paid Holiday's
- 401(k) Plan with Employer Match
- Employee Discount Program
Invitation to Apply
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
Requirements:
Educational / Experience
- High School Diploma or equivalent with three years' experience
- 2 years minimum experience in sales, project management, or customer experience for HVAC or similar / relevant industry
