Company Overview:
Economic Alternatives, Inc. (www.eaiwater.com) is a premier, privately-owned water treatment company located in Southern California. EAI provides their clients with total water solutions including chemicals and equipment for steam generation, cooling, closed loop, high-purity, wastewater and potable water systems. We provide industry-leading on-site services and equipment that delivers improved water performance for our clients. The industries we serve are primarily Healthcare, Pharmaceutical, Higher Education, Data Centers, Office Buildings, Government, and Manufacturing.
Summary:
The Account Manager supports EAI’s customer(remotely and onsite) and drives sales. This position is responsible for seeking new customers and for servicing water treatment systems and components. This is a full-time position reporting to the Director of Business Development.
This position requires a background in a technical field, biology or chemistry degree.
Essential Duties and Responsibilities:
- Develop strong relationships with key stakeholders in current and new customers including plant or facility executives
- Work closely with customers to diagnose areas for improvement-operationally or financially
- Generate and execute sales plans in assigned customer base and new customer accounts to meet defined territory profit increase goals
- Provide technical support to customers; identifying and resolving customer complaints, escalating as required
- Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels
- Travel to customer sites to service, repair or upgrade new or existing equipment
- Work closely with EAI customers to provide them the services they need to operate EAI equipment as designed and safely
- Provide in-house and in-field troubleshooting assistance for existing customer base
- Log and manage Service Jobs within CRM for customer service follow-up and resolution
- Travel and/or coordinate travel as needed
- Perform upgrades, retrofits, and customization of existing equipment
- Instruct customers on proper installation of all products.
- Determine proper course of action when an improperly installed, damaged, or defective component is identified.
- Maintain awareness of all aspects of a project during implementation.
- Provide timely and detailed status reports to supervisor.
- Coordinate with engineers, other technicians, and production staff to track defects and develop solutions to recurring problems.
- Maintain professional demeanor with clients and customers including contractors, maintenance staff, consultants, and equipment owners.
- Meet all EAI Water and customer Health and Safety Policy and Procedure requirements.
- Regular travel to job sites requires organization of expenses and adherence to travel policies.
- Other duties as assigned
Other Duties and Responsibilities:
· Perform duties in a safe manner and promote safety to others in accordance with EAI Water’s safety policies and procedures. This includes reporting all safety concerns, near-misses, and incidents to the General Manager.
- Actively participate in teams and work cross-functionally to promote a positive, results-oriented, and high-performing environment.
· Adhere to the company processes as detailed in EAI Water’s Book of EAI
Reporting Structure:
· Reports to: Director of Business Development
· Direct Reports: None
MINIMUM QUALIFICATIONS:
· Strong technical knowledge of water treatment equipment, including softening, filtration, membrane systems, disinfection, chemical feed systems, and more.
· Proven sales initiatives and success
· Work requires professional written and verbal communication and interpersonal skills.
· Hands-on experience testing and repairing technical equipment.
· Ability to manage multiple tasks and priorities.
· Self-motivated and organized.
· Strong record keeping skills.
· Good customer relations and communication skills.
· Valid NV Driver’s license is required.
· Preferred experience in CRM and ERP or similar data management systems.
· Competent in Microsoft Office to include Word, Excel, PowerPoint and Outlook.
Knowledge, Skills, and Abilities:
Our culture is what makes us exceptional. We value character and exemplary behaviors in the highest regard. The "right fit" for EAI will exhibit all of the following:
- High Competitive Drive: Motivated to excel and achieve goals.
- Strong Work Ethic: Committed to hard work and dedication.
- Low Self-Orientation: Exhibits a servant-leader mentality.
- High Integrity: Maintains honesty and strong moral principles.
- Initiative and Ownership: Takes proactive steps and assumes responsibility.
- Excellent Communication Skills: Able to simplify and convey complex technical information to diverse audiences.
- Customer-Focused Approach: Strong problem-solving abilities and a commitment to building long-term client relationships.
- Passion for Subject Matter: Enthusiastic about mechanical and chemical topics.
- Collaborative: Works well with others to achieve common goals.
- Independent: Capable of working autonomously.
- Problem-Solving Skills: Excels in identifying and resolving issues.
Physical Demands:
- Working in the field with tools and water treatment equipment
- Occasionally must be able to lift and carry up to 15 pounds.
Work Environment:
Works on the road and at customer sites, which may involve exposure to outdoor elements.
EAI provide a comprehensive package including competitive pay, commission, low cost health insurance, 4% 401k match, paid holidays, PTO and a car allowance.
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Education:
- High school or equivalent (Required)
Work Location: Hybrid remote in Las Vegas, NV 89101
