Technology Support Technician 30
Report To: Manager of Technology Field Operations
Location: Campbell Resource Center
Under general supervision, provides first-level technical support for district technology systems, devices, classroom technology, and end users. Installs, configures, maintains, and troubleshoots computer hardware, software, peripherals, and basic network-connected devices. Supports daily technology operations within assigned schools and district locations while ensuring a high level of customer service and responsiveness to staff and students.
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Installs, configures, maintains, and troubleshoots district-supported devices, including desktops, laptops, Chromebooks, printers, and peripheral equipment.
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Provides first-level support for hardware, software, classroom technology, and technology-related service requests.
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Assists users with district-supported applications, operating systems, and technology resources.
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Supports classroom technology, instructional technology equipment, and school-based technology initiatives.
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Performs basic troubleshooting of network-connected devices and connectivity issues and escalates complex issues as appropriate.
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Assists with device deployment, collection, replacement, inventory management, and asset tracking activities.
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Maintains accurate records related to technology installations, repairs, inventory, and service requests.
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Works collaboratively with Service Desk, Network & Field Operations, Enterprise Systems, and school-based staff to resolve technology issues.
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Provides basic technology training and guidance to staff and end users.
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Performs related duties of a similar nature, as requested by the supervisor, which are commensurate with the position.
Required:
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High school diploma or equivalent
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Minimum of one year of experience supporting computer hardware, software, or technology systems
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Ability to troubleshoot basic hardware and software issues
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Ability to communicate effectively with technical and non-technical users
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Ability to follow written technical procedures and instructions
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Valid Massachusetts driver's license
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Ability to lift and transport computer equipment and technology devices
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City of Boston residency required
Preferred:
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Experience supporting technology in a K–12 educational environment
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Familiarity with Google Workspace, ChromeOS, Windows, or Microsoft 365
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Experience with inventory or asset management systems
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Basic understanding of networking and wireless technologies
