About Us:
At Fieldprint, we’re more than a leader in identity management services — we’re a team driven by purpose, innovation, and a commitment to making a difference.
We provide a full range of secure, efficient services including Livescan fingerprinting, fingerprint enrollment, Form I-9 Section 2 completion, badge photography and processing, and fitness determinations for a wide range of clients — from corporations and non-profits to federal, state, tribal, and local government agencies.
As a pioneer in the industry, we’ve built a reputation for developing advanced technology that delivers fast, accurate results. But what truly sets us apart is our people.
Fieldprint is powered by a diverse team of thoughtful, dedicated professionals who bring kindness, collaboration, and passion to everything we do. If you're looking to grow your career in a mission-driven environment where your contributions matter, we’d love to meet you.
Job Description:
Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services.
This is an on-site position located in Mt. Laurel, NJ. The rate of pay for this position is $17.20/hour plus $1.80/hour ($19 total/hour) for those with a standard schedule that includes a Saturday.
We are seeking the following shift:
Monday, Tuesday, Thursday, Friday, Saturday (Wed/Sun off) 10am-6pm. (Training is the first 2 weeks from 9:30am-5:30pm)
Responsibilities:
- Receive incoming calls regarding fingerprinting requests
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Determine locations via phone/computer for fingerprint collection
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Follow up with fingerprinting site vendors to obtain all related documentation
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Prepare and send welcome packets to new clients
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Process fingerprints and channel to the appropriate agency
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Monitor and maintain call center telephone line
Required Skills:
- Excellent phone, computer, and administrative skills
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Excellent customer service skills
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Professional and positive attitude
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Ability to work in a fast paced environment
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Proficiency in Microsoft Office suite, including Word and Excel
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Bilingual in Spanish a plus, but not required.
Education:
The candidate we are seeking will have at minimum a high school diploma or equivalent.
Benefits:
Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
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Medical, dental and vision coverage with spouse/family coverage options
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401K plan with generous company match
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Flexible spending accounts
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Voluntary insurance coverage plans (life, disability, etc.)
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Paid lunch breaks
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Paid time off
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Paid holidays
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Paid training program/ Internal employee development
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Overtime options available
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Casual dress code
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Flexible work schedules
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Employee referral bonus program
Additional Information:
All candidates are subject to a drug test and a background screening.
Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.
